05-18-2017 09:58
05-18-2017 09:58
I downloaded the app to set up my fitbit charge2, it says i have to update the app to pair my device...... but no updates available?!
Help....
Answered! Go to the Best Answer.
05-18-2017 10:47
05-18-2017 10:47
@Smurf1987, you don't mention which phone you are using, nor which Android operating system it has, but normally when you get the message that you need to update the app and no updates are available that means that your phone has too old an operating system to support the new Fitbit app.
05-18-2017 10:29
05-18-2017 10:29
Hi
Feel free restarting the tracker:
Restart the tracker
URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'
Afterwards try reconnecting the tracker to the account.
Read the Fitbit Help Article (click / tap to open the page) for more information.
Hope it helps
05-18-2017 10:47
05-18-2017 10:47
@Smurf1987, you don't mention which phone you are using, nor which Android operating system it has, but normally when you get the message that you need to update the app and no updates are available that means that your phone has too old an operating system to support the new Fitbit app.
05-19-2017 02:25
05-19-2017 02:25
Its one of the older samsung galaxy s mini's. I thought that might be the case..... used it as an excuse to treat myself to a galaxy s6.... arrives on monday. Hopefully that will solve it.
05-19-2017 12:12
05-19-2017 12:12
No issues with updating fitbit on galaxy s6 here..
Wishing a wonderful weekend