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Set up issue charge 2

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‎01-04-2017 16:59

‎01-04-2017 16:59

I just purchased the Fitbit Charge 2 and downloaded the app on my Samsung Galaxy S3.  I can't get the fitbit to sync to my phone. All it does is scroll the website for setup. HELP!

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‎01-04-2017 17:10

‎01-04-2017 17:10

@whitlace85, if the screen is still showing the fitbit.com/setup, that indicates that it has not completed the setup procedures.  If you have not already done so, check out the Holiday Setup Guide for helpful instructions in setting up your new tracker.

 

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‎01-04-2017 17:16

In response to USAF-Larry

‎01-04-2017 17:16

When I click on your link it tells me access denied

 

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‎01-04-2017 17:23

In response to whitlace85

‎01-04-2017 17:23

I'm sorry, @whitlace85, apparently Fitbit removed that document.  Try this help article:

 

http://help.fitbit.com/articles/en_US/Help_article/1873/?q=setup+guide&l=en_US&fs=Search&pn=1

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