Setting Up My Fitbit

[JBBrunswick]

I have a Fitbit Charge HR that was given to me by a friend who has purchased a new Fitbit. My phone is a Samsung Galaxy S6 which appears to be compatible with the app.  I have been trying to set up my new device. During the set up process, the app indicates it has found my device, and the 4-digit code appears on my Fitbit. When I input the 4-digit code into the app, the app indicates the Fitbit is connecting, but it stays like this continuously without ever connecting. I have tried to troubleshoot this by exploring solutions on the Fitbit site and forums. I have tried all of the following several times and in the order recommended on the Fitbit site:

-Turning the phone’s Bluetooth off and on again

-Turning my Fitbit off and on again (as per the instructions on the Fitbit site)

-re-booting my phone

-ensuring location services and all permissions for the Fitbit app are set up properly

-removing and re-installing the Fitbit app

-Connecting my Fitbit on my Bluetooth enables laptop with Fitbit connect (same result-I get the 4-didgit code but the “connecting” phase never completing)

The one suggestion I have seen on the Fitbit site that I haven’t been able to complete is updating the Fitbit’s firmware. It appears my Fitbit need to be set up in my app before I can do that (and my issue is that I can’t set up my device in the first place).

I would be grateful for any other suggestions or advice.

[SteveH]

Has your friend been around while you were doing all this? I'm wondering if their phone was close by and still has a bluetooth connection in the phone's settings that may be blocking connection to your phone.

[JBBrunswick]

Hi-Thanks for the suggestion, but no, my friend hasn't been anywhere near
me, nor have any other fitbit devices been close by.