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Setup difficulties with Charge 3 and Moto G8

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‎06-29-2020 03:15 - last edited on ‎07-03-2020 18:18 by Fitbit Moderator

‎06-29-2020 03:15 - last edited on ‎07-03-2020 18:18 by Fitbit Moderator

My Charge 3 still does not connect to my Moto G8. I have repeated the steps over and over again.

I have uninstalled the app, restarted the phone, re-installed, restarted the phone again, and still it does not connect!

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎07-03-2020 18:18

‎07-03-2020 18:18

Hi @Rataan, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. If you haven't already done so, I recommend you to try the following steps and let me know if the issue persists:

 

  1. Restart your Fitbit.
  2. Please on the phone, go to Settings > Bluetooth, and remove all the connections that exist with the device. (Forget device, ignore or unpair depending on the version of the operating system of the phone).
  3. Turn off the Bluetooth and restart the phone. (Switch off and on again).
  4. When the mobile device is back on, turn the Bluetooth on again but do not attempt to connect to the Fitbit from here.
  5. Go on the app and try setting up the Fitbit as a new device. 

 

Looking forward to your reply.

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‎08-09-2020 22:08

In response to RicardoFitbit

‎08-09-2020 22:08

Hi Ricardo,

 

I have followed these steps and still no joy. I have repeated the steps 6 or 7 times over a 90 minute period, but it was the same every time. After entering the code that is displayed on the Fitbit the phone searches and searches and eventually gives up.

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