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Setup difficulties with Charge 3 and ZTE Blade A602

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‎10-14-2019 07:30 - last edited on ‎10-15-2019 16:19 by Fitbit Moderator

‎10-14-2019 07:30 - last edited on ‎10-15-2019 16:19 by Fitbit Moderator

My new charge 3 is not seeing the Bluetooth to pair all the time.  Even when it does, it won't pair.  It tries, but doesn't pair.

 

Running a ZTE Blade A602 Android.

 

Moderator edit: Subject for clarity 

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‎10-15-2019 16:18

‎10-15-2019 16:18

Thanks for bringing this to my attention @charles9393, it's nice to see you again posting here in the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this setup issue prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Keep in mind that the ZTE Blaze A602 is not listed as a compatible device with our products and services, therefore, you may experience connection difficulties with it.

 

I'll be around if you need anything else, please keep me posted.

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