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Syncing difficulties with Charge 3

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‎10-14-2019 16:12 - last edited on ‎10-15-2019 16:20 by Fitbit Moderator

‎10-14-2019 16:12 - last edited on ‎10-15-2019 16:20 by Fitbit Moderator

i just bought a charge 3 but I can't get it to connect to my phone. I have a Samsung Galaxy s5. I downloaded the app and made an account but when I go to finish connected it to my phone it won't work. I've tried uninstalling the app and reinstalling it and turning my phone on and off but it still won't work

 

Moderator edit: Subject for clarity 

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‎10-15-2019 16:20 - last edited on ‎09-18-2025 11:05 by Fitbit Moderator

‎10-15-2019 16:20 - last edited on ‎09-18-2025 11:05 by Fitbit Moderator

Hello @Cassiekola, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you but I'm here to help you with this. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

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