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Setup difficulties with Samsung Galaxy S10+

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‎12-05-2019 10:24 - last edited on ‎12-06-2019 12:56 by Fitbit Moderator

‎12-05-2019 10:24 - last edited on ‎12-06-2019 12:56 by Fitbit Moderator

I've had my Versa for a year now and it's been one headache after another.  I wasn't getting notifications so I tried impairing it from my phone and now it pair again.  I have a Samsung Galaxy S10 Plus, so I doubt it's the phone.  Keeps telling me to check my settings and try again.  What settings?  Phone or Versa settings?  Fixes on YouTube have not worked.  Guess I'll try resetting to factory settings and try again which is something I've had to do multiple times.  Very frustrating.  If anyone can suggest a fix, please let me know.

 

Moderator edit: Subject for clarity 

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‎12-06-2019 12:56

‎12-06-2019 12:56

Hello @Lpalmiero, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.

 

You can also move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

I'll be around if you need anything else, please keep me posted.

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