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Syncing difficulties

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‎12-05-2019 11:35 - last edited on ‎12-06-2019 12:58 by Fitbit Moderator

‎12-05-2019 11:35 - last edited on ‎12-06-2019 12:58 by Fitbit Moderator

Ive deleted the ionic on app added new one and once it says it done setting up nothing happens to watch times r off and it just wont sync. Please need help 

 

Moderator edit: Subject for clarity 

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‎12-06-2019 12:58 - edited ‎12-06-2019 12:59

‎12-06-2019 12:58 - edited ‎12-06-2019 12:59

Hello @Joshpelant, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which Android mobile device are you using with your Ionic? That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

After verifying the above, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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