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Setup difficulties with Samsung J7 Prime and Huawei GR8

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‎05-29-2020 07:17 - last edited on ‎06-02-2020 17:32 by Fitbit Moderator

‎05-29-2020 07:17 - last edited on ‎06-02-2020 17:32 by Fitbit Moderator

I'm DESPERATE!  Please help 🙂 🙂  My Versa has been working on both of these phones previously, but then I stuffed things up and unpaired it, foolishly thinking it would help with a syncing and time loss problem that had just started happening.  I've been chatting a couple of nights now with Fitbit support but they haven't been able to help.  Tried to chat live again now, and seems the live chat is down?  Probably everyone here is more knowledgeable anyway, so friends, please help!!

 

The Samsung is running android 8.1.0.

 

Right now the Versa is pairing with nothing at all.

 

Moderator Edit: Clarified subject

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‎06-02-2020 17:31

‎06-02-2020 17:31

Hi @Getfitme, it's nice to see you again participating here in the Community Forums.

 

Thanks for bringing this to our attention and for all the details that were shared, I understand how frustrating this matter can be for you. Just as stated in your post, our Customer Support team informed me that they're providing you assistance via email to resolve this situation, therefore, I recommend you to contact them back if you require further assistance or if you have any additional questions about the information that they provided to you.

 

I'll be here if you need anything else. Let me know if you have any additional questions.

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