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Steps accuracy issue

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‎05-29-2020 18:36 - last edited on ‎06-02-2020 17:51 by Fitbit Moderator

‎05-29-2020 18:36 - last edited on ‎06-02-2020 17:51 by Fitbit Moderator

I walked approx 3 miles earlier today & my # of steps was around 9,000 by evening. Then I got a badge notification that said I got 70,000 steps today!  Inspire face said 9,000 and change, but app showed over 70,000 steps& now tracker shows over 70,000 steps(but only 3.89 miles total) very confused. Anyone else having this issue? Is there a fix? I had an issue with my prev Fitbit and this 1 is new, I've only had it a couple weeks so it *should* be working correctly.

 

Moderator Edit: Clarified subject

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‎06-02-2020 17:49

‎06-02-2020 17:49

Hi @Tchele, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this issue and further investigate, can you please let me know when was the first time you experienced this and how many times since then? I recommend you to learn more about accuracy on our help article: How accurate are Fitbit devices? and also restart your Fitbit device. 

 

Let me know if the issue persists and if you have any additional questions.

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