help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Setup difficulties with Versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-30-2019 23:08 - last edited on ‎12-31-2019 13:01 by Fitbit Moderator

‎12-30-2019 23:08 - last edited on ‎12-31-2019 13:01 by Fitbit Moderator

This Versa is having problems pairing, I have tried everything, uninstalled , impaired everything from Bluetooth.. Have tried 100's of times since Christmas an all I get is try again. Is there anyone that can help with this. I had a charge HR a few years ago an it worked fine. 

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎12-31-2019 13:00

‎12-31-2019 13:00

Hi @dixiegirl2261, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting this situation prior to posting too. To better assist you with this, can you please let me know which Android mobile device are you using? If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Keep me posted.

Best Answer
0 Votes