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Setup difficulties with Versa

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‎05-18-2020 16:42 - last edited on ‎05-20-2020 20:26 by Fitbit Moderator

‎05-18-2020 16:42 - last edited on ‎05-20-2020 20:26 by Fitbit Moderator

I opened the application normally like everyday to check my recent activities,

Somehow it showed that my fitbit isn't paired to bluetooth,

I checked my bluetooth and restarted my phone but still! My phone won't recognize my fitbit!

I restarted my Fitbit versa like they suggested in Fitbit community but now my fitbit versa isn't working :)!

I'm getting a black background and Fitbit logo, and says "to start, download fitbit app"

 

 So what's wrong?! I'm really disappointed! It's been only a year since I bought it

 

Moderator edit: Subject for clarity 

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‎05-20-2020 20:19 - edited ‎05-20-2020 20:27

‎05-20-2020 20:19 - edited ‎05-20-2020 20:27

Hi @Rwansnow, welcome to the Community Forums! Sorry for the delay in responding.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. The message on your Fitbit Versa is for you to re-setup the device with your account. I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.  

 

Let me know if you have any additional questions.

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