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Syncing difficulties with Alta HR and Huawei P30 Lite

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‎05-19-2020 14:09 - last edited on ‎05-20-2020 14:54 by Fitbit Moderator

‎05-19-2020 14:09 - last edited on ‎05-20-2020 14:54 by Fitbit Moderator

My FitbitHr is not syncing to my Huawei p30 lite. 

It takes ages, it says it can't find device. Sometimes I have to turn my phone off then back on and it will work. Really really annoying and also deflating. Can anyone help? 

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎05-20-2020 14:53

‎05-20-2020 14:53

Hello @Spillage94, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Huawei P30 Lite that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if you have any additional questions.

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‎05-21-2020 08:24

‎05-21-2020 08:24

Mines the same, I've tried everything and it won't work! X

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