Sleep Monitor Stopped working.

[benkaspi]

I noticed an update was pushed out on 2/28-3/1. Since the update the FITBIT no longer monitors my sleep. Please advise. 

[JohnnyRow]

"no longer monitors my sleep"

Do you mean it does not credit you any sleep at all?

[SebWotan]

I suggest you restart your device and see what happens. I would post a link to the Fitbit page on how to restart but the forum tells me this is forbidden 

[JohnnyRow]

restart preferable do three times.

@SebWotan  Did you use the icon of a chain link above?

[LanuzaFitbit · Accepted solution]

Welcome to the Forums @benkaspi. Hello @JohnnyRow and @SebWotan.

It's great to see everyone chiming in to help another Community member.

@benkaspi, that sounds very bothersome. Do try the restart that was suggested and check this article. It talks about some reasons why this could be happening.

Let me know if you have any further questions.

[elmoyers]

I am having the same issue. It all started when my Android Phone updated to app ver. 2.67. I have tried the steps in the article and there was no change. It seems odd that everyone that is having issues all have the updated version 2.67.

[SebWotan]

No I just copied paste the link.

[JohnnyRow]

@SebWotan

Click the chain link icon above, insert/edit link.  Paste the link into the top box. In the 2nd box goes what you want the link to read as.  I never use the third/Title box.

[benkaspi]

Issue was resolved by resetting my Fitbit.

[LanuzaFitbit]

Hello @benkaspi, @JohnnyRow, @SebWotan. Welcome to the Forums @elmoyers.

@benkaspi Great news. Thanks for letting us know. I'll be sure to keep that in mind.

@elmoyers Did you try the restart suggested by @JohnnyRow and @SebWotan. It should definitely help you like it did @benkaspi.

Please let me know if there are any questions.

[SebWotan]

Thanks, I will do that next time.

[calgal63]

The sleep app has not worked for me since today (3/6/2018) Tuesday my sleep would not register on my dashboard. I have three devices and have restarted two of them, Samsung J3, and Samsung Galaxy Tab3, and Windows 10. So I don't think the issue is on my end. My fitbit is an Altra HR.

[SebWotan]

@calgal63 You need to restart your Alta HR, not your phones. Here is the procedure: https://help.fitbit.com/articles/en_US/Help_article/1186

[elmoyers]

Yes I finally did the same thing. It is now working for me as well.

Eric Moyers

[calgal63]

Thank you for the tip. I have not tried it but maybe in inadvertently restarted it when I charged it up last evening. I wore it to bed and my sleep monitoring was back on track in the morning. I also looked at my Monday-Tuesday steps to determine when I went to bed and manually entered in the sleep for that missing day. Fitbit registered it in detail. That tells me that the data did get collected but somehow there was a glitch that it would not display that day. I do recall a flash message stating that the system was down for maintenance. Perhaps that was the problem for all of us?

[LanuzaFitbit]

Hey @calgal63, @SebWotan and @elmoyers.

Thanks for chiming in @elmoyers and @SebWotan.

@calgal63 Glad to know that everything is in order and that you did get the information. It is possible that it had something to do with the servers or some sort of maintenance. Hopefully, it won't happen again.

Let me know if you have any further questions.

[RollingBrook]

This does not work. Restarting stopped the heart monitor from working. Now what??