help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sleep Stages Not Working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-27-2017 10:03

‎05-27-2017 10:03

Sleep stages have been working properly until today.  Last night's info is displaying in old format.

 

I have already reinstalled the app.

Best Answer
2 REPLIES 2

‎05-28-2017 03:17

‎05-28-2017 03:17

Fitbit suggest there are a few reasons this can happen:

 

"WHY DON'T I SEE SLEEP STAGES TODAY?

There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

  • If you slept in a position that prevented your tracker from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your tracker higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your tracker to bed). For more information on automatic sleep tracking, see How do I track my sleep?
  • If you slept for less than 3 hours.
  • If your tracker’s battery is critically low."

taken from: https://help.fitbit.com/articles/en_US/Help_article/2163/

Best Answer
0 Votes

‎06-17-2017 20:41

In response to SteveH

‎06-17-2017 20:41

I've had the Charge 2 for 2 weeks now. I bought it exclusively to track sleep stages. Only 4 nights have actually shown sleeps stages, otherwise it's only showing sleep patterns. None of the suggested user-error help topics apply. I've seen in forums that other users have this problem of it randomly working- not working. When is this going to straighten out? Do any of the other models with sleep stages work more consistently? Currently this is completely worthless to me, and I'm getting annoyed.

Best Answer