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Sleep app not working

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I have an inspire hr but the sleep app is not working. What can I do?

 

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Hi @Chewmorgan. Welcome to the Forums. I'm sorry for the delay.

 

It's great that you have an Inspire HR and to help you with the sleep data, do you mean that it's not being recorded? Are you getting sleep patterns instead of sleep stages? Or is the issue with the syncing process?

 

Please note that there are some factors that affect how your sleep is being tracked, for example:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed).
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.
  • The Fitbit app isn't updated to the latest version.

 

If those conditions are met, please restart your tracker, wear it on your non-dominant hand and monitor it for one night.

 

I'll be around, keep me posted.

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