Sleep data with new layout

[Susanhill1910]

I suppose there was an update. The app presents sleep data differently.  Have others noticed this?

I miss seeing how long episodes of awake, light, REM and deep sleep are

Moderator edit: Subject for clarity.

[Nawtykitty]

They will never go back. They claim they can't. Obviously, their programming skills only allow them to make changes THEY want. Not what WE want want and need 

You can't. I always showed my sleep doctor my stats between visits. I could show him detailed scores on a screen we could scroll down. I have nothing of use to show him on my next visit.

[Deedot1913]

Thanks for the tip regarding DuckDuckGo (DDG). I have it on my phone, but tend to default to the more familiar Google. Are you saying that when using DDG, it is informing you what information various apps on your device are disclosing? Where do you find that information? Thanks for the insight and any  clarification 👍 

[Nawtykitty]

🤣🤣🤣  Google isn't paying you? I find that interesting that you felt you had to tell us that (no offense intended). A lot of us depended on the data the way it USED to display. Hooray for you if it doesn't matter for your use. They've worked so hard on destroying this app. They succeeded. Fitbit no longer serves a large part of its customers. Glad YOU are happy.

[Deedot1913]

I was making great progress with my Fitbit and bought a Charge 5 in August 2023. Then they launched the revised app in September... what a disappointment! Suffered, complained, wrote to Google ... to no avail. So, I went to the "Jungle" and bought the cheapest Smartwatch available. For thirty bucks, I got a new watch with more features than Fitbit, a decent app (no worse than the new Fitbit), and peace of mind that I am no longer cavorting with a company that puts it's customers last. Enough. A friend saw my new watch and asked me if I paid over 300 hundred!! Nope. Just 30 buck-o-roos! They're all made in the same city in China. Only the apps are customized to the American audience. Save money. Buy generic

[Nawtykitty]

I am also angry about losing our old data (in a readable, useful format).

[Diane2015]

No, Google isn't paying me.  Why would you even suggest that?

[Nawtykitty]

Agree 100%

Bravo! Well-said. I totally agree. I used the sleep tracking for a medical issue and now it is totally useless. Thanks Google (not).

I was ready told BY Fitbit that they will not revert. According to them, they can't 🙄

They won't because they don't care.

THAT is what I need. Not this useless excuse for stats.

[rcfoulk]

Deedot1913, the app blocking only applies to the phone.  You need to make sure app tracking protection is turned on in DDG settings.  Once enabled, at least on Android, pulling your finger downward from the top of the screen should display notifications.  If active, you should see "App Tracking Protection" listed.  On a PC it only blocks tracking in the browser.  You can elect to use DDG as the default search in other browsers as well to enjoy similar blocking of search behavior tracking.  Note that when you tap "App Tracking Protection" the amount of tracking attempts over multiple applications will be jaw-dropping.

[Nawtykitty]

NO. We won't get used to these useless changes. Fitbit has been being destroyed bit by bit ever since Google took over. This change is the final straw for me. Fitbit doesn't care about our feedback. It's obvious from the way our feedback has been ignored on past changes. I have already looked at your "information". It doesn't change the fact that the new format is useless to a lot of us that depended on the old format. My doctor will find THIS format as useless as I do. Sorry. I know you are a moderator, but I am telling it like it is for me and obviously countless others judging by the number of complaints. Now I will have to find an app that actually serves MY needs.

I gave the exact same response.

There are complaints from people WITH premium membership. They did it to all of us.

I totally agree. I was told they can't change the programming. Well gee. They already did. So why can't they change it back? They don't care about our complaints or suggestions. Previous complaints have similarly been ignored.

So far, out of all these hundreds of comments (complaints), there was one guy that liked the changes and another that said we just like to complain about nothing. What does THAT say?

From what I've read so far they've done it to premium and non-premium members.

Garnin and someone said Samsung has one too but I haven't checked yet. I know there are lots. Do a Google (snort) search for fitness trackers. I've been trying to research the ones I have found.

Great response! I agree. I am not a programmer, but many years ago, I rewrote a program used by employees at the studio I used to work at. I fixed it to comply with the needs of the employees. And Fitbit programmers are saying that they can't change anything (yet they changed things to render their app useless).

My Fitbit automatically loaded the update. I had no choice. Now I'm stuck with this useless feature. Going to find a new tracker/app.

[Murphhere]

I am so upset with Google's changes to our Fitbit app. The sleep info is so hard to discern! Why would they pick light purple and dark purple as two of the colors? With all the colors that exist to choose from, why not something with more contrast? I'm old now, and I can hardly tell them apart. They're ugly, besides being almost useless. There's not nearly the information that was there before. I do not want a big, round Google watch. I was content. But now I'll need to look elsewhere. Sucks, Google!

[karenkramer0815]

Presumptuous to assume we will all get used to it eventually. I will never get used to this design. It's TERRIBLE. 

[Nawtykitty]

What they usually do after they get overwhelmed with complaints is to shut off comments. They've done that every time they make a change that draws major complaints. I'm trying to read and comment on as many as I can before that happens.

Nope. It destroyed Android as well.

I'm already looking for a new one. Fitbit gave their usual response "we can't change it back."

Customer Support was my first contact. They told me THEY couldn't do anything. I was told to come here since it is more likely to be seen by Fitbit.

Don't go to premium. They got the sane change and are here complaining.

Customer Support can't help. They get the brunt of the complaints, ut have no power to do anything. They sent me here, where there is at least a chance of Fitbit seeing our complaints.

They said they "can't " change it back. Basically, what's done is what we get.

I have discovered time and again that customer support can do nothing. And they TELL you that. They cannot even pass our complaints on. Have YOU called them? If so, what did they tell YOU? Telling us over and over to call customer support is only a waste of time. Sorry.

Exactly. Could he be a Google troll?

What's the brand? Please?

Premium members have the same issue. I will NEVER buy anything Google controlled after this.

[Fitrh]

The new sleep dashboard is not intuitive and masks a critical problem which is my fit bit can’t distinguish between me relaxing watching tv and sleeping. Before the change I would always have to delete what Fitbit mistook watching tv for sleeping. That was annoying but easy enough to do. Now I can’t figure out how to do that so all my sleep durations and calculations are off. This is a deal breaker for me. 

[Rich_Laue]

and out of the 428 posts, a little over 100 of them are by 6 users. Which maybe, out of the 128 million users, maybe 100 users might be in this thread. 

@Nawtykitty you have an option to edit your post. 

[Stephw82]

Is there a way I can go back to the old sleep data layout? I HATE the new one & don’t understand it properly 

[rcfoulk]

Rich_Laue, it's fine if you like this awful design.  They can count one happy camper from the sea of others beyond distressed having data recorded over time removed from the program and the interface made unnecessarily jumbled such as to obfuscate more than inform.  I didn't think it worth my time to validate you numerical assertion since your accuracy is of little relevance regardless.  Many users of all products just get angry and do nothing but the core users weigh in as well as those liking something new.   Note that those in that latter category can be counted on one hand with finger remaining unused.  The posters posting about the sleep alterations as well as the huge response concerning that disastrous September release vent anger and dismay over their life management tool being dumbed down with featues remove trying to explain that the granular detail is the stuff of true value.  If someone needs a life coach rather than data, hire one but don't trash what had been a deeply valuable health tracking application prior to Google's supposed better idea that isn't.  As I keep saying, real user-centric software development whether a business process management piece or a health tracking app like Fitbit involves need to involve the user base in guiding any modifications or changes:  those actually using a product have the clearest sense of how best it should operate and what information should be maid readily accessible.  Because, after all, it's about servicing the needs of your consumers rather than letting thigs run by geek boy concepts not at all congruent with the way a product is actually used.

[bslaasted]

If the data behind the sleep score graph is the same, which I believe it is, give us the choice of how to view the graphical presentation.

Please give your purchasing public a choice of graphs  If a survey were held today, how many would say "I love the new sleep timeline graph"?  How many would say "Give me the choice of graphical presentation of the data"?  How many would say "Give me back my previous sleep chart"?   The feedback here says Fitbit chart designers and chart change approvers went way too far.

To say "you'll get used to it" essentially says you don't care.  Please give your purchasing public a choice of graphs.  This is not a change in what how sleep data is interpreted, it's a graph, a presentation of the same data.  And the previous graph is already designed.  

[Rich_Laue]

@rcfoulk your last post, with no paragraph breaks, makes the post unreadable. Sorry. 

My point was that, by looking at the same threads, "saying everybody hates it." is not accurate. If one looks at the threads, one will notice that a handfull of the same users have been flooding every thread. 

Why do I like it. 

• Easier on my eyes
• All stages are on one nicely laid out graph. Rather than having to open up multiple graphs and not being able to see what happened between the points 
• Instead of holding finger on graph and only seeing a time stamp, we now see the time leangth of each individual stage. 
• Looks more professional 
• Just like with previous changes, in a few years users will revolt when this new graph changes. This is my 10th year and I've seen many revolts with every change that was made. A few years ago, users hated the sleep graph that you want back. In general, doesn't matter if the change is good, or bad, people don't like change. 

[MegLiz86]

"We'll all get used to it eventually" that's the most patronizing, and condescending response to an outcry from your users. The new redesign is almost unreadable, besides being ugly it is hard on the eyes and extremely hard to discern details. We already have to pay extra to get information they used to be free. Now we can't even properly see the information we're paying for.

[Tgone]

Goodbye Fitbit.  I wanted this for the the steps and the sleep tracker.  

The sleep tracker worked great for me until the recent changes.  I have premium so I still see all the data but since the changes sleep tracking has gone from very effective to worthless.  I have tried all the recommendations and yet every morning I wake up to bad data. 

It isn’t worth the frustration anymore.  There are devices out there that work. Goodbye Fitbit.