04-13-2024
07:31
- last edited on
04-17-2024
12:52
by
RodrigoMFitbit
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04-13-2024
07:31
- last edited on
04-17-2024
12:52
by
RodrigoMFitbit
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I suppose there was an update. The app presents sleep data differently. Have others noticed this?
I miss seeing how long episodes of awake, light, REM and deep sleep are
Moderator edit: Subject for clarity.
05-04-2024 18:35
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05-04-2024 18:35
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I contacted Fitbit the beginning of this week. Over 40 min on the phone and got nowhere! The customer service agent told me to post onto this forum as well. I don’t know why, they’re not listening to anyone. They used to be helpful but not anymore. I actually asked the agent if he could figure out my sleep times really fast if I gave him the times, his answer NO! He said he would need a calculator, really….. I think they have been looking at 5 year old comments when people actually liked their Fitbit . Most all of the new comments are not good ones. Come on Fitbit, pay attention to your customers.
05-05-2024 06:03
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05-05-2024 06:03
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I HATE this new sleep tracking! Why am I paying a premium price for garbage info??? Where’s my REM sleep!?! I spoke to FITBIT via chat and they said they are aware and trying to fix it. How hard is it to revert back to the old version????
05-05-2024 06:33
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05-05-2024 06:33
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Since the update, I can't read the graph making the data useless. Please change it back
05-05-2024
06:47
- last edited on
06-26-2024
11:42
by
RodrigoMFitbit
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05-05-2024
06:47
- last edited on
06-26-2024
11:42
by
RodrigoMFitbit
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@Lindamarymann. THEY aren't going to give you that information. They don't want you to change it back, no matter how many thousands of us beg. They want us to stick with their poor excuse for an upgrade (that's really a major downgrade). Many are leaving this brand and any Google replacement.
@HENK2. They don't care in the least. They still have people buying THEIR Pixel product. I won't be. My replacement definitely won't be part of Google. I also don't like them making it mandatory for us to give up our email we've been using all along and switch to Google mail. I wonder if that is legal?
@sandzl. That was my thought as soon as I heard. They want to eliminate competition. Fitbit was the best. Let's see who they buy out next.

05-05-2024 07:10
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05-05-2024 07:10
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After reading every message in this forum/topic for the last few weeks it is pretty obvious we all hate this. And, it is equally obvious that Google does not intend to roll it back. They already touted this out to media, with screenshots - they'd lose face. They *could* turn it into a media positive by doing a fluff piece about how they listened to users.....but we all know they won't. I've resigned myself to dealing with it. I am a 10-year Fitbit user and just purchased the Versa 4 to upgrade from my Versa 2 which died after many many years. I was so excited that the Versa 4 has some of the functionality that the Apple Watch has - the ability to take phone calls, respond to text with more than stock answers, longer battery life, et. So I will probably stay with this until I am forced to change. My husband won a Google watch two years ago, it sits on the dresser on a charger, unused. It is clunky and large and not attractive at all. As a sufferer of fibromyalgia, I have always used the sleep data to assist me with my planned activities for the day, I'll have to adjust to another way to do that. I have a friend who has always refused to wear hers at night, saying she didn't want anything electronic touching her during sleep. I may go the same way now. Fitbit let us all down, and what a shame, they had such a huge fan base of loyal customers. Google is taking over the world it seems and our trusted products with it.
05-05-2024 09:34
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05-05-2024 09:34
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This change is annoying for so many reasons. It does seem to be an intentional degradation of the product. And it's not the first step in this direction. The exercise data that was available on the App was degraded last year, too. I have been touting this product for years and have bought many as gifts. But things change and now I think it's time to end my subscription and toss the watch. It was gonna fall off due to the faulty wrist band clasp anyway. I think Apple may make a Watch. I'll have to look into that. 😉
05-05-2024 09:37
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05-05-2024 09:37
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Thats pushing up the investment!
05-05-2024 14:34
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05-05-2024 14:34
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Used to love fitbit.. but degraded.. my Fitbit isn’t even logging my rem now..do i now need premium for that??
i liked the old layout. But the recent different layout is un viewable for my friend who is colourblind and no way of changing back so once my Fitbit looses warranty, im finding something else
05-05-2024 14:44
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05-05-2024 14:44
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I had not used my Luxe for over a month because it wouldn’t synch. I finally got it to synch and now am seeing a completely different sleep tracker. I hate it. It was the most important feature for me. I will cancel subscription if this is not improved.
05-05-2024 15:30
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05-05-2024 15:30
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Hate the way the new sleep stages page in the iPhone app works.
specificallly the time bar that you can scroll by tap and drag. It’s specific to each sleep stage. You can’t just drag it across. It only functions specific to the sleep stage line you tap on.
this is stupid.
05-05-2024 17:26
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05-05-2024 17:26
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Very poor “executive” decision.
How would you like to buy a beautiful new car with an amazing dashboard you fell in love with only to have all the instrumentation change colors and data. Now you’re driving and you can’t understand what you’re seeing….when it was fine when you bought it.
How about that car you purchased only to find out that they’ve changed the tires and the original tires won’t work anymore.
I hope whoever made the exec decision is no longer an exec.
Yes, reverting would be great.
What if they reverted AND added some of the new stuff that wasn’t in conflict with the original, but ADDITIONAL goodies. SOMETHING TO KEEP OWNERS WANTING MORE. NOT WANTING THE PAST. That would be a very smart exec decision.
😊
05-05-2024 20:58
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05-05-2024 20:58
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The new sleep tracker in the app is completely crazy and indistinguishable for information. The old one was wonderful, loved it, easy to follow and understand, but the new one is NOT an improvement!!!! Please, please, please give us back the old sleep tracker in the app. Thank you soooooooo much!
05-06-2024 04:29
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05-06-2024 04:29
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Sleep data still disappointing. Got up to washroom at around 2. Fitbit did not measure after that. Night before didn’t record at all. Support is useless. All they say is restart.
05-06-2024
04:34
- last edited on
06-26-2024
11:44
by
RodrigoMFitbit
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05-06-2024
04:34
- last edited on
06-26-2024
11:44
by
RodrigoMFitbit
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The new sleep app is also awful with premium. Lost many parts of its functionality and less intuitive to interpret.
But you can't see how long each episode lasted nor exactly when it happened - only the total. That's a problem.
05-06-2024 04:42
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05-06-2024 04:42
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I hate the new system to view sleep. So much so that I am looking for another device. I’ve been using a Fitbit every day for over 14 years, and have loved it, but this new system is terrible and hard to read and dissect
05-06-2024 05:10
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05-06-2024 05:10
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How do I see my sleep score average?
I have a Charge 2 and IOS. Since the app changed how the sleep information is presented I’m not seeing that information. Did anyone find it?

05-06-2024 05:55
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05-06-2024 05:55
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Horrible… I recommended FitBit to my vision impaired mother and to help track sleep of my disabled father, they both recently bought devices but they are now useless and I feel so guilty … 😞 the display is now totally unreadable/messy! And now the data is totally inaccurate! It says we were awake when we were not and asleep when we were not….
05-06-2024 07:48
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05-06-2024 07:48
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PLEASE bring back the old sleep summary page. This current one could NOT have gone through usability as it is just completely unreadable and and unacceptable. Come on Fitbit you are better than this.
05-06-2024 08:26
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05-06-2024 08:26
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I do no like the new interface, at all. Being able to scan through and see the results for each day was very useful to me.
The new display is hard to read.
05-06-2024 08:41
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05-06-2024 08:41
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Does the "Jungle" give HRV in milli seconds? If the answer is yes, I am in!
