Sleep data with new layout

[Susanhill1910]

I suppose there was an update. The app presents sleep data differently.  Have others noticed this?

I miss seeing how long episodes of awake, light, REM and deep sleep are

Moderator edit: Subject for clarity.

[brorob]

I just searched this subject because I've been frustrated with the new sleep layout in the Android app, as I see others are.

Why would the app designers take away the ability to see how long I was awake, in light sleep, etc. for an amount of time?  I understand adding functionality and changing the layout to look better, but why in the world did they remove this viewable and useful information from the app?  I logged into my account with a web browser and it shows the data there, so it's obviously available on Fitbit's end and could be displayed in the app.

Just another reason to switch to a different smartwatch.  The OS for Fitbit has been weak for the many years I've owned multiple devices, and the devices have all been less than reliable.  For example, don't advertise a device as being water proof when it factory resets after cleaning it with a wash cloth, and don't even think about swimming with it on.

[RodrigoMFitbit]

Hello everyone. Thanks for your feedback about the new layout for the sleep logs. Here I share with you a way to at least check the list of sleep logs with the previous interface. Follow these instructions:

Go to the exercise tile on the Fitbit app. Tap on any exercise log and on the top right corner tap on the icon to "share". The icon consists of 3 dots connected by two lines. Once you tap on it, you get different logs (activity, sleep, badges, etc.) from your account to share. Tap on "sleep" and you will be able to see the list of your sleep logs with the previous interface. If you select one log to share, you will also see the old sleep stages graph (in case these were recorded). I am not sure how long this workaround will be available. Give it a try and let me know. This also works for your exercise logs. 

[rcfoulk]

I appreciate that someone is offering feedback, however this "fix" is a bit like rubbing your stomach while patting your head to get to information, valuable information, while holding your phone upside down that was immediately available before.  That's pretty much antithetical to any real professional sense of "improving" a piece of software.  Let's make something more obscure and difficult to find, making usability take a back seat or more likely being kicked out of the vehicle, seldom will be welcomed by users.  Worse yet is "I'm not sure how long this workaround will be available."  Pretty much indicates we've all be howling at the moon with our uniform anger and distress over what's being done to what had been a valuable health tool.  Honestly, to the extent it is the case, and it increasingly appears to be so, that we'll never be returned to the previous, very user-friendly view or something approximating it, why not have the development team just state that clearly and unequivocally so we can throw in the towel on hope and move on to a more useful product?  And it won't be a Pixel.

[RodrigoMFitbit]

@rcfoulk This was definitely not intended to be hidden. However, there is a way to check information as we all did before. I am just sharing with you a way I found for you to see the sleep logs with the previous interface. I am not a developer nor in charge of any changes on the app. I am a moderator of the community forums and I try to find alternatives for users. In my opinion, the old interface will not be restored. Changes are usually permanent.

I appreciate your feedback. Thanks for taking the time to share your opinion. Have a nice day!

[rcfoulk]

Rodrigo, you have what must be one of the most thankless jobs I can imagine, stuck moderating the conversation between a rightfully enraged user population and what appears to be an unyielding and intransigent developer group.  The intention might not have been to hide the data but having made it so difficult to find speaks again to the inexplicable and mind-boggling decision to do so.  That you're not certain how long even this Rube Goldberg work around will be available doubles down on the adjectives used in the previous sentence.  I have experience with application development, databases for business among them, and everything I've learned over the years about the need to test modifications with users before baking them into a product and the need to be responsive to wide spread concerns that the application usability has been harmed by changes appears totally absent from the mindset of Google's Fitbit development team.  As I wrote in a post some time back, if I ran my business like Google is running Fitbit development I would have no business.  As I've sensed for some time, with respect to Fitbit I hear the clock ticking down in the background.

[brorob]

Rodrigo, thanks for the workaround but when I use this method it still doesn't show the detail I used to be able to view in the old layout.  I'd like to be able to click on an area, like when it shows I was awake, and see the time frame I was awake.  Before it would show time data (example from 3:03 - 3:25) when I selected an area which was useful information.  Now I don't see a way to do that in the app, although I can see this data if I'm logged in with a computer and navigating with a browser.

[Lilmomma02]

I'm sorry I'm not a moderator. I'm an unhappy user like yourself. I was just agreeing with you on this subject. My bad.

Get Outlook for Android<>

[RenMarie7]

I cannot stand this new layout, Ive tried to get used to it but its not working for me.  Please change back, not user friendly.  Why couldn't you have just left as it was .....

[RenMarie7]

I cant stand it.  Ready to go to a different option.......

Completely Agree!!

agreed 👍 :hundred_points:

Agree with you on this one....time to find something different Inhate this jew version. Every day I hope they go back to the old version and nothing .......this is horrible

Agree :hundred_points: 👍

The only alternative solution for me is to set it back to the way it was.......Cannot stand thid new version....cannot get used to it.  Badically HATE how it tracks my sleep and dosnt work most of the time.  The layout is horrible , not easy to readblike previous.   This is NOT an improvement by far .  If it doesn't go back to the old version will be looking elsewhere.  Not trusting the data, not working well for me at all!  👎👎👎

[Counselor123]

Yeah, a lot going on in this regard. If you're interested, you can read some
of the thousands of complaint posts before yours.

If you find a watch with a better sleep module, we'd all love to know about
it.

Thanks and good luck

Right..because that would be the right thing to do.

Actually, the right thing to do (and win-win for everyone) is to do what
Apple and American Airlines did.

Both made a real goof in marketing and created a product that got enormous
feedback. Both companies publicly apologized and reverted back to their
previous marketing and product.

That's called responsibility. Fitbit/Google apparently doesn't even see
their customers as needing to be happy.

So we're not.

I'd love to see some professional magazines who rate these products; tech
sites, PCWorld, Android sites, etc delve into this and do a big write up.
Maybe that could wake them up? In the meantime, the moderators are
completely silent unless we accidentally break a rule, then we get our hand
slapped and post deleted. That's Fitbit's customer service philosophy?

[Counselor123]

Unclear. Seeing the sleep logs? Are you saying that this is the way to see
our immediate log when we get up every morning? Or this is history if we're
interested in seeing that? We need ongoing availability of immediate sleep
information. Is this what you're pointing us to?

[Counselor123]

On your watch face, have you tried holding down your finger and seeing a
movable vertical line that gives you more info? How hard do we have to work
at this??

[SinoOriole]

Get my name off of this email chain.
I have already updated my community preferences unsubscribing at least a week ago!!!

Cathy

[AndieL]

I apparently need instructions with pictures because I am not following. 

[SuzyStepping]

Thank you - this is brilliant - not the permanent fix we want but so good to see the data the way it used to be. Thank you

[Sledgurl]

So ya all say it's impossible to go back to the previous version, which we all liked. How in the Sam Hill, can you not!? I have done programming and web design.

Don't you have back ups? Bam, there ya go. Ya got the code prior. I understand I don't know the fitbit interface,  but anything is possible in the computer world!!

Is it, ya all just don't want to do the work? Do you realize 'WE' all are extremely unhappy about this little problem ya created!

I would suggest based on how unhappy the end-users are, you might want to listen! We all are ready to leave. And then fitbit will crash... Hard!

[Counselor123]

It's not about the codes or developers being lazy, it's about the Fitbit/Google marketing strategy for its product. There's a larger plan that is theirs. And as consumers we aren't apparently considered as part of that plan. Fitbit is already advertising Father's Day Watches and moving forward. It has no desire and no motivation to make its current customers happy. It just isn't what they do. It's not the little guys down at the keyboards working with backups, it's the big guys with the open pockets and product development.
We're the collateral damage when, in fact, we are the only reason they are in business. They just don't see it because it's not in their best interest.
It's such a shame that greed is so much part of the human condition.

Sent from my Verizon, Samsung Galaxy smartphone
Get Outlook for Android<>

[sbrun]

Yep - it used to be clear, easy to use and useful.  Not it's ..... not.  I've dumped my FitBit.  

[Bubblewrap]

PLEASE put the sleep tracker back the way it was,  NEW Versa 4

PG

[Evpol]

Has Fitbit provided any feedback on if and when they will fix these awful changes which the vast majority seem to loathe? Any plans to revert to the original based on what their users prefer or do we just have to move onto other brands?