help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sleep module broken

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-02-2019 20:48 - edited ‎08-02-2019 20:49

‎08-02-2019 20:48 - edited ‎08-02-2019 20:49

My app sleep module is broken. Graph shows 24 hours sleep for 14 july while actual sleep insight shows 12. Real one is 12.

I waited to see if app updates fix it but it didnt.

 

Today sleep of somedays is showing 0 in insight and actual in bar graph.

 

Refer attached screenshots.Screenshot_20190803-083857_Fitbit.jpg

 

Screenshot_20190803-084321_Fitbit.jpg

 

Screenshot_20190803-084337_Fitbit.jpg

 

Best Answer
0 Votes
2 REPLIES 2

‎08-03-2019 11:42 - edited ‎08-03-2019 11:44

‎08-03-2019 11:42 - edited ‎08-03-2019 11:44

I see July 14th only has one sleep record for 13 hours 45 minutes and no sleep stages.

I have no idea why, what do you see if you try and edit this record. 

Best Answer
0 Votes

‎08-05-2019 21:37

In response to Rich_Laue

‎08-05-2019 21:37

I didnt yet try to edit the record.

 

just did and it shows correct sleep times.

Best Answer
0 Votes