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Sleep not registering on the app

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‎09-29-2018 07:07 - last edited on ‎09-30-2018 09:37 by Fitbit Moderator

‎09-29-2018 07:07 - last edited on ‎09-30-2018 09:37 by Fitbit Moderator

I have a new Samsung 8 phone and am having difficulting getting the sleep patterns to register. Any ideas?

 

 

Moderator edit: Clarified subject

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‎09-30-2018 09:32

‎09-30-2018 09:32

Hello @TheresaECU.

 

Thanks for sharing that information with us! 

 

There are several reasons why this could be happening. You can read more about how sleep stages work and why they might not be showing up by clicking here.

 

In the meantime I'd like to ask you some questions:

  • What Fitbit are you using?
  • Has this always been the case? If not, when did it start?
  • Is sleep tracked at all?

Look forward to your reply. Let me know if I can help with anything.

Lanuza | Community Moderator

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