Sleep pattern and sleep score

[SunsetRunner]

Fitbit versa 2 on Huawei p20. 

Keeps switching between sleep score  with the sleep stages. 

The sleep pattern :

I want to keep the sleep stages REM, light deep etc. 

 

I've literally done nothing different for it to keep switching  I can never see both 

Any ideas? 

[RicardoFitbit]

Hi @SunsetRunner, it's nice to see you again participating here in the Community Forums, welcome back!

Thanks for bringing this to my attention and the screenshots that were shared in your post. If you haven't already done so, I recommend you to learn more about Sleep Score checking our help article: What's sleep score in the Fitbit app?. To better assist you with this, can you please let me know when was the first time you experienced this inconvenience and how many times since then? Please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.
7. Restart your Versa 2.

Keep me posted.

[SunsetRunner]

Hi Ricardo. 

This has happened since I got the fitbit 03.01.2020. It has happened at least 10+ times. 

I have tried all points as listed below 

[SunsetRunner]

Hi Ricardo it's still switching from sleep pattern  to sleep stages - see photo.

Even after latest update  

[SunsetRunner]

Hi Ricardo have tried all of the suggestions and it's still happening.

 

[SunsetRunner]

Still happening...... 

 

[ChasPro716]

I think your issue needs clarification. Are you reporting that the display for the same day will sometimes show the old chart and sometimes show the new chart ... Or ... Are you reporting that on different days you sometimes get the new chart and sometimes not (but the display is consistent for that day no matter how many times you scroll back to that day)?

If the display is consistent for a given day, then the data  collected for that day is determining the displayed graph. There are help articles that describe how to properly wear the Fitbit to capture the detailed data needed to support sleep stage calculation. I believe it is primarily the collection of heart rate data that is different. You need good heart rate readings throughout the night ... Which can be affected by position, tightness, etc.

Best of luck!