Sleep percentages aren't readable

[SunsetRunner]

The Android app just updated and now the sleep scores (e.g minutes awake, REM etc) are displayed in a hollow, double-walled font that is not readable on my phone - it just looks like a grey blur.

Is there a way to change it to a readable font, or to revert to a usable version of the app?

Moderator edit: Updated subject for clarity

[Badgranma]

A recent update of the Android App has my Sleep Score Percentages showing in a font that is very difficult to read.
Does anyone else have this problem?
My percentages are provided, but I am unable to read them now because the font change makes them illegible on my pnone.  The font is an "outline" font that just fades into the background, so I believe the font should stand out so it can be easily read.

[SilviaFitbit]

@SunsetRunner It's great to see you around. 

Thanks for bringing this to our attention. Our team is aware of this and working to resolve it, your understanding and patience while this is resolved is appreciated. 

I'll be around if you need further assistance. 

[arizona480]

Me too, for the last couple of days, it's like the "printer" is running outta ink!

[LizzyFitbit]

Hi @Badgranma. Thanks for visiting the Feature Suggestions board. Currently we haven't change the font of the sleep score, and to understand your idea better could you please take a screenshot of what is displayed on the Fitbit app? To attach your picture, check the instructions posted here. I'll look forward to your reply.

[Badgranma]

Thanks for the response.  Regretfully, I don't have a BEFORE screenshot, which would show the font that was previously displayed.

However, I took screenshots of the font now showing on my mobile phone.

While this MAY look ok when viewed on a 23inch desktop, it's fading into the background on a mobile phone app, which I use all the time.

 Outlined font on mobile illegibleCannot read the percentage fonts

Any suggestion would be appreciated, thankyou.

Moderator edit: format

[LizzyFitbit]

Hi @arizona480, welcome on board and I'm sorry for the delay. @Badgranma, great to see you again and thanks for the screenshot.

Thanks to both of you for reporting the behavior with the Fitbit app with me. This issue has been escalated to our team so they can further investigate and bring a solution as soon as possible. Meanwhile, let me suggest to keep the Fitbit app updated, this way your information will continue syncing.

@Badgranma, by the way I moved your post from the Feature Suggestions board to this thread so you can receive more related responses about this situation, and to keep our forums organized.

I'll be around if you have another question.

[Star72]

Please change the font back to something that can be read clearly. The new fancy font in sleep tracker that states the minutes of each stage is too light in colour and very very difficult to read. Don't use an outline unless you're filling it in a contrast darker colour. 

[LizzyFitbit]

Hi @Star72. It's great to see you in the Forums.

Thanks for posting about the sleep details screen not showing your data clearly. This is an issue which was already reported to our team, and they're currently working to resolve it so your sleep data can be displayed correctly. Currently I don't have more details when the fix will be available, but your feedback will be passed along to our team. In the meantime, make sure to keep the Fitbit app up-to-date.

By the way, I moved your post to this thread so you can receive more related responses about this situation, and to keep our forums organized.

See you around.

[arizona480]

Thank you!

If it helps any, my display issue was on Android 9, on the phone that runs Android 7.1, even with a recent update in the last few days, that display is fine....like it always has been.

[LizzyFitbit]

Hi @arizona480. Hope you're doing well. I'm sorry for the delayed response.

Thanks for getting back with that information. This is very helpful and I'll share those details to our team in charge of this situation so they can take a look into that. Be sure that they're working as hard as they can to fix this as fast as possible. I'll update this thread once I have more details from them.

See you around.

[DrTim]

Just to chime in, I'm suffering from the same problem too. It happened after an update to the app several weeks ago (I'm running Android 10). It would be great to have the figures revert to a readable font soon! Surely that can't be very hard for the developers to change? Looking forward to having this problem fixed!

[LizzyFitbit]

Hi @DrTim. Welcome on board!

Thanks for joining this thread to report this issue experienced on your app. I know how you're feeling and while I don't have more details about this matter, please know that our team continues working hard on this matter to fix it as soon as possible. I appreciate your patience.

Don't hesitate to let me know if you need anything else.

[OlyaD]

This is exactly how it looks on my phone. I can't make out the numbers for anything. PLEASE take it back to the solid font it used to be rather than outline.

[LizzyFitbit]

Hi @OlyaD. Welcome to the Forums.

Thanks joining this conversation and sharing that you're having the same situation. Our team will receive your feedback as that will help them to work hard on this behavior and bring a solution as soon as possible. I appreciate your patience and I'll update you once I have more details from them.

If you need anything else, let me know.

[Badgranma]

THANK YOU Fitbit .. it appears that miraculously, my font has returned to "normal" in the Sleep Score area.

I had an update tp the Fitbit App a day or so ago, and now that the App is updated, all looks great, again!
Hopefully, the problem is fixed for good .. thanks again for your assistance.

[DrTim]

It seems this issue has finally been fixed in the latest update to the app. I'm surprised it took 4 months to resolve, but better late than never!

[LizzyFitbit]

Hi @Badgranma and @DrTim. Welcome back to the Forums and I'm sorry for the delay.

I'm glad that this issue was fixed after updating the Fitbit app and thanks for keeping me informed. I understand how difficult it was for you to check these details and be sure that our team will gather your feedback to continue enhancing your experience with our products and overall environment.

For the ones that haven't done it yet, please update the Fitbit app to the latest version and reply back if you continue having this issue.

See you around!