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Sleep stages breakdown is missing data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-23-2022 00:37 - last edited on ‎07-29-2022 15:16 by Fitbit Moderator

‎07-23-2022 00:37 - last edited on ‎07-29-2022 15:16 by Fitbit Moderator

Screenshot_20220723-083342.jpg

 sleep zones missing data too.

Given how long it takes fitbit to fix a basic issue, not hopeful this will ever go back to a working version. Even at its worst lately, the app was far better than this mess.

 

Moderator Edit: Clarified subject

Best Answer
9 REPLIES 9

‎07-26-2022 14:20

‎07-26-2022 14:20

Hi there, @DeinGesicht.

 

I've moved your post to this new thread so we can keep the forums organized. Thanks for bringing this to our attention, and the screenshot provided. I understand this shouldn't be happening and appreciate your feedback. So I can investigate on my end, may I know the model and OS version of your phone? Also, does the same happen with the sleep data from previous days? I look forward to your response.

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0 Votes

‎07-27-2022 11:22

In response to LizzyFitbit

‎07-27-2022 11:22

I have had the same issue for the past couple days. Before that everything was fine. I have a Samsung galaxy s20 FE

Best Answer

‎07-28-2022 03:21

‎07-28-2022 03:21

Same issue for me. I have two days where this appears, both on awake and REM phases.

I don't think the data is missing, rather this is a bug in the bar chart calculation function which drops the length to zero, incorrectly.

 

I don't seem to be able to attach the Screenshots here, so you'll have to take my word on it.

Also, not taking bug reports via email is an absolute **ahem**show, fitbit. 

Best Answer

‎07-28-2022 06:40

‎07-28-2022 06:40

Same issue. Charge 3, with android phone. Sleep data graphic display not showing correct bar charts. Not useful at all now. Does Fitbit do beta testing?

Best Answer

‎07-31-2022 12:43

In response to alanphil

‎07-31-2022 12:43

Hi everyone.

 

Thanks for the details provided, as well as your efforts while trying to attach a screenshot. I'm sorry the sleep stages breakdown isn't showing the right information. Let me share this has been reported to our team and they'll work on this situation. I appreciate your feedback and patience, and I'll update this thread as soon as I have more details from them.

 

In the meantime, please keep syncing with the Fitbit app as you've been doing so far so the rest of your details can stay updated.

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0 Votes

‎08-04-2022 16:13

In response to alanphil

‎08-04-2022 16:13

I'm having same issue.

Best Answer

‎08-19-2022 11:46

In response to NaftKim

‎08-19-2022 11:46

Hi there, @NaftKim.

 

Thanks for joining this thread and letting me know you're having the same issue. As mentioned before, this has been reported to our team and they're currently working to get this resolved. I'm sorry for this inconvenience and once I have more details from them I'll update this thread. Your feedback is appreciated and please make sure to keep the Fitbit app updated on your mobile device.

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0 Votes

‎08-20-2022 05:57

In response to LizzyFitbit

‎08-20-2022 05:57

The sleep function is basically useless at this point. It doesn't consistently capture all of the hours I sleep. Last night it reported one hour and ten minutes even though I slept a full night. A couple nights ago I slept over nine hours. It captured the stages but gave me no score. If this keeps up my Fitbit is going to go live in a drawer.

 

 

Best Answer

‎08-20-2022 08:44

In response to LizzyFitbit

‎08-20-2022 08:44

I have this issue since the sync issue earlier this week so now my exercise and sleep monitoring are now broken. Both of these are incredibly important for me because of chronic illnesses and it is why I chose this device.  Why is Fitbit not doing thorough, proper beta testing to identify issues like this before users are saddled with them and the product continues to be less than functional? Why is the response so slow from Fitbit? I have been a user for many years without big issues and this charge 5 is the most dysfunctional,  poorly functioning device I have ever had. Why doesn't Fitbit at least try to make customers feel like they care our devices aren't working? There should be a sense of urgency to do right by people who have supported the brand! Slow to respond, canned messages and horribly poor customer service IF you can get it tells me I should find a replacement device and never buy a Fitbit product again. Google owns this now so there is no reason they can't throw money and talent at correcting the nonstop tech issues that make the device unusable. Its a simple concept folks, if you can't make a feature work yet DON'T advertise and sell a device that purports to do it. Shame on Fitbit for how these nonstop issues are being handled, there is no reason customers can't at least get good customer service.

Best Answer