Sleep won't sync since update!

[lhinmn]

I just updated the software on my android for the Fitbit, and now my sleep isn't syncing. 
Suggestions?

[RobertoME]

Hi There @lhinmn, good to see you have joined the Fitbit Community! Is this happening only with your sleep or there are other stats with the same issue? If this is the case, it is possible your tracker is having troubles to connect with your phone. For this please try the steps of this post: Having trouble syncing? (here's how to fix this).

If is only your sleep the one is not syncing, it is possible your tracker is not recognizing your sleep pattern; in this case a restart will do the trick. I saw on your Community profile you have paired a Charge 2, so the following post will give you additional help.

See you later and if you have more questions just let me know.

[lhinmn]

Hi Roberto,
Thank you for your response. Only the sleep stats were missing that day. And it's intermittent. (and unpredictable...)

[RobertoME]

Hi there @lhinmn, thank you for let me know additional details. I was reading it happened only with your sleep information and only once. Since our last interaction I'm wondering if have you seen a similar behavior in a different occasion? 

There are a few reason that would explain an intermittent sleep recording:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low..

See you later and let me know if the issue happen again.