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Solution to Charge HR sync / pair issues

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‎05-31-2016 19:16

‎05-31-2016 19:16

I have been using Charge HR for 4 days. It was working just fine when paired with my Samsung Galaxy S6 Edge but it stopped syncing for no reason and I found it is a common problem. I found a solution to this problem and everything is back to normal now.

# Pairing your tracker:
- You have to pair the tracker with your mobile from the fitbit app by following the steps of adding a new device. You CANNOT pair them from your mobile's blutooth menu (scanning for nearby devices then pairing).

# Sync is not working?
- If you lost connection between the tracker and your mobile, from the fitbit app, go to devices menu, remove the tracker and re-add it all over again. Make sure to restart your mobile for changes to be effective.

# Notifications are not displayed anymore!
- If your tracker stopped displaying smart notifications (calls, ...), you have to know that notifications are not displayed on the tracker while syncing.
If the issue is presisting, from the fitbit app, go to devices menu and disable all notifications. Restart your mobile then enable notifications from the same menu.
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3 REPLIES 3

‎06-01-2016 00:34

‎06-01-2016 00:34

I started having issues with my Charge HR and syncing that stopped working not long into owning one too.

 

Initially, I found rebooting my phone fixed the issue, but recently I have been just turning off Bluetooth, then enabling it again for the sync to start working again.

 

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‎06-02-2016 07:04

In response to wezman

‎06-02-2016 07:04

Hey my friends @wezman @AJadkarim, welcome to the Fitbit Community Woman Very Happy! Thanks very much for sharing the steps you took to fix the syncing and pairing issues, I'm pretty sure this will help others.

 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

 

Happy stepping!

Maria | Community Moderator, Fitbit


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‎06-03-2016 11:24

‎06-03-2016 11:24

I think the fact that this happens on a regular basis and I forked over good money to have to remove and re add my Fitbit almost everytime I want to synch. I'm glad I found a way to get it to work while I go shop for a new fitness tracker.
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