Solved: App Community and groups feed issue

[neharris84]

In my app, when i look my community feed or groups, I'll scroll down, open a post and when i go back, instead of returning to that person's place on the feed it sends me back to the top.  I have to scroll down to get back to my original position where I opened the post.

The app used to go back to the spot where I clicked on the feed, not the very top.

Thanks

Moderator Edit: Updated Subject For Clarity.

[Rich_Laue]

Ill have to try this

[neharris84]

Charge 2 Version 2.55 (2193155) for Android

[Jimandyen]

Mine does the same.  Started after this latest update.

[neharris84]

Yes that is when i noticed it.
I also have to restart the app frequently.

[neharris84]

Yes that is when i noticed it.
I also have to restart the app frequently.

[SunsetRunner]

I'm having the exact same issue with the latest version of the Android app!

[Bwynn]

I'm experiencing the same frustrating issue. Any fix planned for this Fitbit? Thank you.

[allison_p]

I have had the same issue as well 😩 its so frustrating, I've almost completely stopped looking at the feed

[RobertoME]

Hello @neharris84, @Rich_Laue, @Jimandyen, @SunsetRunner and welcome aboard to the Fitbit Community @Bwynn and @allison_p. Thank you all for bring this to my attention.

I'm going to share this information with my teammates to learn more about this behavior of the app. In the meantime make sure you are running the latest version of the Fitbit app, which by the date of my post is 2.56 in Android devices. Also give it a try to the suggestions of the following post to reset the app (You may noticed the scenario is quite different but the steps I suggested can be apply in these cases too).

In case of further updates please stay tuned and I will let you know if there is something new about this.

[SunsetRunner]

Thanks for looking into this, @RobertoME.  I can't speak for anyone else, but I am running the latest version of the app and have reset the app, along with uninstalling / reinstalling the app.  Nothing seems to work.

Thanks again.

[neharris84]

Thanks for attempting to troubleshoot this Runner.

[Bwynn]

Same for me. 

[BitPhit]

In my Fitbit app on my Galaxy S7 when I am scrolling through posts in the community and I want to view other people's replies I click on the icon with the number saying how many replies there are. When I do that and look through the replies and back out, the list resets to the very top post. This is hugely annoying as it used to simply back out to right where you went in. So if I have scrolled down 20 messages and going into a post to see replies, when I back out it doesn't stay at the 20th message it's goes Right Back to the top and then I have to manually scroll all the way back down to where I was. Any chance this happened by mistake and it will get fixed?? It actually annoyed me to the point where I stopped using the rooms altogether. So I stopped posting things in the cycle room for example, and I don't bother scrolling through to see anybody's messages anymore because the fly back to the top of the list is just that's annoying.

[RobertoME]

Hello @SunsetRunner, @neharris84, @Bwynn and welcome aboard to the Fitbit Community @BitPhit! 

After gathering additional information about this issue I have rely all these reports you kindly shared with me to our team, rest assure they will look in to this and as soon I got further updates, I will let you know.

Just a side note @BitPhit after I've read your post, I saw you were experiencing  the same issue reported  by the other users participating on this thread, so I took the liberty to merge your post too.

Thanks for reporting this and take care!

[Chilenita95]

Any updates. I am having the same issues as the other members. Thanks

[WalkRunPray]

When reading a post in the community, when you read the post and comments anf go back it goes back up to the top and you have to scroll back to down to where you were. It didnt ways do this.

[RobertoME]

Hi and welcome to the Fitbit Community! @Chilenita95 and @WalkRunPray. So far as I mentioned in my previous post, was found this is glitch affecting this portion of the app. However thanks to all of you that brought this issue to our attention, we are already working to roll a fix in the future.

At the moment I don't have a timeframe to share with you, as I don't have this information available, but we are working to deliver the service you deserve.

Thank you for all your patience and I will be updating this thread as soon I have more news.

[Jimandyen]

This feature used to work fine.  It broke several updates ago.  I've called and wrote support several times before posting about it on here.  I don't think it's very high on their priority list of things to do.  

[Rich_Laue]

@Jimandyen it looks like they only started looking into this in the pas5 few days.