help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Stair Counting

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-29-2016 07:39

‎04-29-2016 07:39

From what I've experienced, Fitbit does a horrible job on counting floors. Supposedly it counts floors when you've reached an altitude of 10 feet and each altitude of 10 feet counts as one floor. It's only 10 am and the app days one climbed 32 doors which is impossible because the building i work in has no flights of steps even approaching 10 feet.
Best Answer
0 Votes
1 REPLY 1

‎04-30-2016 07:11

‎04-30-2016 07:11

Hey there @Jim1658! It's great to see that you've visited the Fitbit Community! 

Let me help you out, first step I'd recommend is doing the restart 2 or 3 times in a row this will refresh the internal logs of your tracker and will help to improve the accuracy I also would like to share this awesome article with you. 

 

Hope it helps! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer
0 Votes