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Steps logged now missing

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‎09-11-2016 23:29

‎09-11-2016 23:29

Yesterday I walked c. 16,000 steps, as recorded by fitbit, now the app only says c. 3000 but recognises in the exercise record a 9.5km walk which it thibks I achieved in c.400 steps?!
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‎09-14-2016 13:11

‎09-14-2016 13:11

@Bxc048 thanks for joining us! That's pretty weird. Cat Surprised Have you tried restarting your tracker? If you haven't already, please follow these steps. Also, verify that your app has been updated to its latest version. 

 

After restarting your tracker, force quit your Fitbit app and try logging out and then logging back in. Keep an eye to your tracker's behavior. If you feel like it is still not accurate, I suggest contacting our Support Team for a second opinion. They definitely have the proper tools to take a deeper look into your tracker's behavior. Let me know how it goes! Cat Very Happy

 

 

Mariam | Community Moderator, Fitbit

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