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Steps not displaying on dashboard

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‎04-01-2018 01:50

‎04-01-2018 01:50

I have just started re-using my flex 2.but upon loading the app back on to my phone the step counter has disappeared from the dashboard. Can you help? Am now using android phone. 

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‎04-01-2018 04:58

‎04-01-2018 04:58

Assuming you are using the same id and password as before then it's possible that the connection between the fitbit and your account has been lost.

 

Try adding the Flex 2 to your account again as though it were a new device. Go into the account section of the app and select "set up a device". 

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