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Steps not syncing with Vitality app after tracker upgrade

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‎06-18-2017 22:28 - last edited on ‎06-19-2017 07:49 by Fitbit Moderator

‎06-18-2017 22:28 - last edited on ‎06-19-2017 07:49 by Fitbit Moderator

I just changed from a flex to a flex 2. Now my steps aren't linking to my vitality account. Any suggestions???

 

 

Moderator edit: updated subject for clarity

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‎06-18-2017 22:43

‎06-18-2017 22:43

That's strange as the link is between vitality and your fitbit account (not the tracker).

 

How did you do the swap between the flex and flex 2? Are you still seeing your steps on the dashboard when you sync?

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‎06-18-2017 22:54 - last edited on ‎06-19-2017 07:51 by Fitbit Moderator

In response to SteveH

‎06-18-2017 22:54 - last edited on ‎06-19-2017 07:51 by Fitbit Moderator

Yes, my steps show up and it shows that I'm linked to vitality. I'm puzzled

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