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Steps not syncing with app after switching phones

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‎07-10-2019 20:17

‎07-10-2019 20:17

I'm not sure why the app won't sync with my Alta HR any more. It seems like it quit working after switching the app to a new phone. Can anyone help me?

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‎07-11-2019 01:28

‎07-11-2019 01:28

Do you still have your old phone? If so, make sure there isn't still a connection to the fitbit in the phone's bluetooth settings as this could be blocking connection to your new phone.

 

Have you checked that your new phone works with fitbit at www.fitbit.com/devices ?

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