help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Still having issues after downloading 3.371

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-31-2021 08:01

‎01-31-2021 08:01

I have a fitbit versa. I've had no issues until this last update (3.37). After reading the forum I downloaded the updated app (3.371). Now not only does it not sync, it won't pair with my phone any more. I'm just about done with it.

Best Answer
4 REPLIES 4

‎01-31-2021 08:27

‎01-31-2021 08:27

@Tmpete  I have a versa lite and am having the same issue.  I have followed ALL the steps suggested with the new update including this fix and are in the same place you are.  Totally frustrated!!! My fitbit is less than a year old and I on premium. Have never had an issue with pairing or syncing. 

Best Answer
0 Votes

‎01-31-2021 08:52

‎01-31-2021 08:52

Same here, no text alerts or notice of phone calls.

 

 

Best Answer
0 Votes

‎01-31-2021 10:03

‎01-31-2021 10:03

Inspire HR. The new version, like the previous one, likes to turn off my wifi and then tell me it can't sync because there's no wifi. This is the first time I'm considering abandoning a decent product because the phone app is such crap.

Best Answer
0 Votes

‎02-03-2021 16:01

In response to SunsetRunner

‎02-03-2021 16:01

Hi everyone!

 

@Tmpete @SunsetRunner thanks for the troubleshooting performed before reaching out. If your trying to pair your watches again, please follow the steps in this link Why can't I set up my Fitbit device?

 

@Cathynm thanks for the details shared. If you haven't tried it yet, please follow the steps in this link How do I get notifications from my phone on my Fitbit device?

 

@SunsetRunner I'm sorry to hear about this situation with your Fitbit app. Please try the following steps:

 

  1. Force quit the Fitbit app
  2. Uninstall the app from your phone
  3. Make sure that the OS version of your phone is up to date
  4. Reboot your phone
  5. Reinstall the Fitbit app
  6. Login on your Fitbit account 

I'll be around. 

 

Best Answer
0 Votes