help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Stopped recording info

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-29-2022 11:55

‎06-29-2022 11:55

I got a new phone and my firbit pp transferred over and seemed to be fine. Now, my steps and logged food disappear and may reappear. Nothing is staying as it used to. How do I fix this?

Best Answer
0 Votes
1 REPLY 1

‎06-30-2022 06:31

‎06-30-2022 06:31

Hi, @the2stepper , do you still have your old phone charged and available?  If so, it sounds like your Fitbit may be syncing to your old phone and only transferring intermittently to your new one.

 

Your Fitbit can only “bond” to one device at a time.  To solve this, you need to turn Bluetooth OFF on your old phone to enable your new one to sync to your device.  It might also help to remove your Fitbit from the Bluetooth settings (not your Fitbit account!) on your old phone.

 

Could this explain what you are experiencing?

 

Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer
0 Votes