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Stopped syncing on Samsung Galaxy S7

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‎07-24-2016 15:02

‎07-24-2016 15:02

It worked for the first few days of the new phone, but now it can not find the tracker.
GPS is on.
Tracker is charged.
I have restarted the phone.
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Accepted Solutions

‎07-26-2016 11:26

In response to Buogre

‎07-26-2016 11:26

@Buogre wrote:
It turns out it had also stopped syncing with my computer, even when
plugged directly into it.

Many hours later, it suddenly started syncing with all of them again...

No idea why.

Same thing happened to me one time.  Resetting the tracker helped out.

View best answer in original post

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3 REPLIES 3

‎07-25-2016 16:43

‎07-25-2016 16:43

@Buogre Thanks for confirming that you have location services turned on. To clarify, that is only a requirement if running Android 6.0 Marshmallow. If not, no need for it to be turned on.

 

Thanks for taking the time to restart your phone and also confirming that your tracker is charged up. Now, I need you to try out the rest of these troubleshooting tips and let me know if that helps out. Keep me updated.

Erick | Community Moderator

It's all about the food! What's Cooking?

Best Answer

‎07-25-2016 17:47

In response to ErickFitbit

‎07-25-2016 17:47

It turns out it had also stopped syncing with my computer, even when
plugged directly into it.

Many hours later, it suddenly started syncing with all of them again...

No idea why.
Best Answer
0 Votes

‎07-26-2016 11:26

In response to Buogre

‎07-26-2016 11:26

@Buogre wrote:
It turns out it had also stopped syncing with my computer, even when
plugged directly into it.

Many hours later, it suddenly started syncing with all of them again...

No idea why.

Same thing happened to me one time.  Resetting the tracker helped out.

Best Answer
0 Votes