Suddenly tracker is not syncing

[Barbm989]

I've had to reboot the watch 2x in 2 days. Yes, I've done all the steps suggested.  Is this an issue? Is there a fix in the works? Been wearing it for 3 weeks without issue and suddenly this starts. Ready to return it and try another brand if it happens again. 

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Nice to have you here as a new member of the Fitbit Community @Barbm989. Sometimes the connection between the mobile phone and the tracker might be weak causing syncing issues. These issues can be caused for several reasons.

I'm wondering which mobile device are you using, is your tracker listed as compatible? This is the main cause for syncing issues, so if you are not sure; feel free to look in to our list of Compatible devices.

As a matter of review I would like to share with you the following guide for syncing problems, just to check if there is something additional you can try, since you have mentioned you tried all the possible solutions.

The other possible solution is to review if you have the most recent version of the Fitbit app. Which I'm sure you do. However there is a key step to take after an update installation:

Please log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

Hope this helps. Let me know if the issue persists.

[AnneTa]

@RobertoME

The list of compatible devices you mention, is this up to date? It doesn't show a single model released after 2015, most are 2014 models. 

I didn't have syncing problems with my OnePlus 3T over the last 12 months, only after the latest update of the app those problems started. 

(seems to be solved after going to my phone's Bluetooth settings and 'forgetting' my Fitbits) 

[soosieg06]

I have a charge 2. I've had it for a while now.  Haven't had any issues.  I am using the app on my Samsung s8 and have been doing so since the s8 came out back in April again with no issues.  All of a sudden for the last 2-3 days it won't sync anymore.  Ive done all of the reset stuff and all suggestions by Fitbit.  I got it to sync once for a brief second but that's it.  Anyone know what's going on?  I love Fitbit but this is really discouraging. 

[Willic0228]

I do having same problem but after I do some setting on my phone, problem solved.

Maybe you can have a try....

Goto setting - apps - fitbit - permission management - run in background (allow running in background)

Hope this can help.....

[daya46]

Suddenly I don't get any display even after charging for a long time 

[RobertoME]

Hello again @AnneTa and @soosieg06. Special shout out to @Willic0228 and @daya46 for joining to our Fitbit Community!

@AnneTa, some phones has been listed this year including one of the most popular brands like the Samsung Galaxy S8 / S8+, the new line of iPhones including the iPhone 8 and 8+ and the latest addition that occurred a few days ago, the new iPhone X among others. Glad to read you were able to resolve the issue by forgetting your tracker from the Bluetooth settings.

@soosieg06 I was reading you have tried already the suggestions to address syncing issues. As a matter of review only, check the post I've shared before to see if there is anything additional to try. There are a few issues with the Galaxy S8/S8+ but none of them are related to the syncing process. Perhaps uninstalling and reinstalling the app will do the trick to address the syncing issue, in addition make sure your tracker has enough battery too, as this might be a cause that your tracker is failing to communicate with your phone. Also I'm wondering if you have tried the suggestions kindly shared by @Willic0228.

@daya46 how it goes since you posted in this thread? Is the display still failing? Perhaps performing a restart on your tracker might get you back on track. I saw on your Community profile you have paired a Surge, so the following steps will provide you some extra help: How do I restart my Fitbit Surge?.

See you around until the next opportunity.

[sunhines]

My charge 2 is doing the same thing. I have made several calls to Fitbit with no help at all. All they want to do is sell me a another device. I will no longer be buying a Fitbit