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Support chart won't connect

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Tigger3333

1 0 0

Support chat errors. Anyone seeing an issue with this feature after the latest update?

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2 REPLIES 2

Odyssey13

Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more

40936 3891 22974

Hi @Tigger3333 chat is available only when someone is there help. You can also try a phone call. https://myhelp.fitbit.com/s/support?language=en_US

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

moffitj

8 0 33

So if nobody is there to chat on the other end, why is it an option?

Further, why does it say "Estimated wait time: 1 minute"

And then when you select it, it errors out with "An unknown error has occurred. Try again later".

It's broken.

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