Surge and Galaxy s7

[all4tina]

Ever since I upgraded tp s7 I have not been able to sync my Surge.  The s7 is not listed in teh compatible list however, teh software is supposied to be. Can anyone assist me? I have tried trouble shooting...or is the s7 just not actually compatible yet?

Thanks in advance!!

Tina

[TarinFitbit]

Hey @all4tina thank you for participating on the Community and providing helpful feedback about the Galaxy S7, at the moment you are right, this device is not on the list of compatible devices, but keep an eye on it for latest updates. However, with your help, we can build the products and features that you want to see. To do it, please visit our Feature Suggestion Board where you can create a suggestion, Fitbit product development teams consult regularly to ensure we're delivering on what our customers need and want. So, take a moment to visit and give us your feedback.

Don't forget to share with me the link, to vote for your idea and remember if you have any additional question, just let me know!  

[zumbafreak2015]

I have galaxyS7 phone and I am going to be getting my friends surge fitbit and I need it to sync with my new phone

[TarinFitbit]

Hello @zumbafreak2015 is nice to have you here!  At the moment the Samsung Galaxy is not on the list of Compatible Devices. However, it will be great if you share your feedback with us on our Discussion Board. In addition, please take a look at your private massages, I sent you one.  

Enjoy your day! 

[zumbafreak2015]

I think a phone I pay a lot of money for should be compatable with all the gadgets that out there

[zumbafreak2015]

I think a phone that I finally got a pay a lot of money for should be
compatatible with all the latest gadgets that are out there

[Kenoldbean]

Although it is not compatible, customer service can help you immensely. Use your computer to download the fitbit app for Windows 10 from Microsoft store.

[TarinFitbit · Accepted solution]

I know how you feel @zumbafreak2015 . Fitbit engineering team is working already to have this phone on the list of compatible devices. But @Kenoldbean is right, in the meantime you can download Fitbit Connect for your computer by following the instructions here "Set up and Sync".  

Keep stepping guys! 

[djdrahmann]

My surge worked fine with my Galaxy s7 until Jan. 10.  After I received a recent Android update, it stopped and has not worked since.  

I'm reading that this phone is not on the supported list and am shocked.  This is the #2 market-share leader in the mobile phone industry right now and you don't interoperate?  This is a path to losing customers.

When is an update available that solves for this?  I'm about to buy a competitor's product.  

[Thumper58]

A lot of people have the galaxy phones, i have th S7 active, not compatable, my comouter is at home and im usually not.

[Thumper58]

Hurry, my home computer does not help me at work or elswhere