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Surge disconnected from phone

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‎07-16-2016 05:39 - last edited on ‎07-18-2016 16:48 by Moderator Alum

‎07-16-2016 05:39 - last edited on ‎07-18-2016 16:48 by Moderator Alum

I experienced some problems with my Surge after the software and Android updates recently. Whenever I clicked individual items in the Dsahboard to see my records in the week after connected to my phone in Android, my Surge automatically disconnected when i returned and wanted to see another item in the dashboard, and I had to re-connected my Surge again. Could anyone help. Thanks.

 

Moderator edit: edited title for clarity

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‎07-19-2016 08:09

In response to ErickFitbit

‎07-19-2016 08:09

Thanks!  I have just tried, it worked and the data of individual items could be graphically presented though the status would become "disconnected" whenever I finished reading an item and went for the next.  Anyway, thanks again!

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‎07-18-2016 16:51

‎07-18-2016 16:51

@Lamkk I recommend restarting your Surge and then pairing it to your account once again. Let me know if that helps out or if the issue continues.

Erick | Community Moderator

It's all about the food! What's Cooking?

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‎07-19-2016 08:09

In response to ErickFitbit

‎07-19-2016 08:09

Thanks!  I have just tried, it worked and the data of individual items could be graphically presented though the status would become "disconnected" whenever I finished reading an item and went for the next.  Anyway, thanks again!
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‎08-01-2017 11:34

In response to Lamkk

‎08-01-2017 11:34

Hi . I keep trying the restart procedure but after a short while it says can't locate tracker . Do you have any more ideas I could try 

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