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Surge not syncing with app

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‎08-05-2016 14:30

‎08-05-2016 14:30

It's been about 2 weeks that my surge will not sync to my phone. I've been having to continously unsync the watch and sync it again just to get it going. When I try to sync the information it tells me to turn on my location which I never had to do that before. It doesn't matter whether it's on or not it still won't sync. Also the time on the watch is always wrong. One last thing I've noticed that the watch dies our quicker
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4 REPLIES 4

‎08-05-2016 15:08

‎08-05-2016 15:08

Hi @Laura2

 

Feel free restarting the tracker:

 

Restart the tracker

 

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

 

Optionally check out the Fitbit Article:

 

https://help.fitbit.com/articles/en_US/Help_article/1866

In case warranty is about to expire, or the issue remains,

 

The Fitbit Support Team can be contacted: India | United Kingdom | United States

Optionally check out Returns & Warranty before contacting support.

 

Mention what you've already tried to speed things up.

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‎08-08-2016 07:30

In response to SunsetRunner

‎08-08-2016 07:30

@Laura2 Welcome to our Community! Did you try @SunsetRunner suggestions? Where you able to sync your tracker. Still the battery should not be draining quickly except if you are using the GPS feature that will use the battery in 10 hours (after the latest firmware update). For the battery issue you can try cleaning your tracker's contacts with a toothpick or toothbrush and then use a q-tip/cotton swab with rubbing alcohol. Make sure you fully charge your tracker and then monitor its behavior. If this issue or the syncing issue persist then please contact Support like @SunsetRunner suggested in his post.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎08-08-2016 07:50

In response to AlvaroFitbit

‎08-08-2016 07:50

Thank you for following up, I have tried all methods and it's still not
syncing. I will be contacting the support team. As for the battery draining
sooner than normal, I will try your suggestions and see if that helps.
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‎08-09-2016 06:35

In response to Laura2

‎08-09-2016 06:35

@Laura2 Sure please try the battery suggestions and let me know what Support tells you. Hopefully you will be back on track in no time.

 

Keep me posted!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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