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Surge strap peeling off

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‎08-07-2017 14:05 - last edited on ‎08-08-2017 04:34 by Fitbit Moderator

‎08-07-2017 14:05 - last edited on ‎08-08-2017 04:34 by Fitbit Moderator

I bought my fitbit surge six months ago and now the rubber near the face of the watch on both sides of the straps are starting to peel off. While I love the features of the watch, the quality of the strap is disappointing.  How do I replace this? I live in Spain. Thanks

 

 

Moderator edit: updated subject for clarity

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‎08-07-2017 23:26

‎08-07-2017 23:26

First step is to contact customer support via one of the options in this link:

 

contact.fitbit.com

 

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