Surge will not install on android app after system update.

[BadBuster]

Received a replacement surge due to damage from rain and sweat while running.  Great customer service on replacement, disappointed in quality.  Removed damaged device from android fitbit app.  Phone's software updated during this transition. Phone is currently running version 6.0.1 on a Samsung galaxy J36.  

Here is the issue, while attempting to set up new device and pair new surge, following the set-up steps in the app, on the 3rd screen I get to "Power on your Surge" and it says “We found your Surge!” It never gives me the 4 digit code on the watch to type in the app. The surge says “Configuration fitbit.com/setup".   The app then defaults to a screen saying “Not working?” with 3 possible issues.  None of which are the issue.  (Other tracker to close (NO), new surge is near (YES), Surge needs to charge (It is)  )

The troubling thing is I can’t pair my old surge. Any ideas? Things I have already tried, in no particular order.

1. Removed the app and reinstalled.
2. Turned blue tooth off and on.
3. Phone off and on.
4. Surge off and on.
5. Logged in on PC to make sure all apps are disconnected and reconnected.
6. Cleared cache off phone.
7. And most everything else on the Fitbit community suggestion board.

[RobertoME]

Hello @BadBuster, it's nice to see you around one more time. I saw you have tried different troubleshooting steps that apply for this scenario and Its been a few days since you posted and I'm wondering how it goes so far? Where you able to set up your tracker?

You mentioned your mobile phone it's a Samsung Galaxy J36 and this phone is not listed as a compatible device in our list of Supported Devices. Your tracker might work as a normal but we cannot guarantee its behavior.

Since you have a computer available, why don't you give it a try to the setup directly on your computer? For more directions please review this post or this other for more details: How to set up your tracker.

Hope this helps and let me know how it goes!