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Surge won't sync after OS update

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‎03-20-2019 02:30 - last edited on ‎03-23-2019 12:54 by Fitbit Moderator

‎03-20-2019 02:30 - last edited on ‎03-23-2019 12:54 by Fitbit Moderator

Hi all, since my phone had an update the bluetooth wont stay on so I'm constantly having to pair up. I've tried shutting my phone off etc. Can anyone help me. 

 

Moderator edit: edited subject for clarity

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5 REPLIES 5

‎03-23-2019 12:50 - edited ‎03-23-2019 12:55

‎03-23-2019 12:50 - edited ‎03-23-2019 12:55

Hi @Lucysmum, welcome to the Community Forums! I'm sorry to hear about the constant difficulties you've been having to sync your Surge. The time you took to try to troubleshoot this issue is really appreciated. 

 

Can you please let me know what mobile device are you using to get your Surge to sync? 

 

Also, while you mention that you have tried some of the steps we recommend for syncing issues, I'd like to confirm if you have tried all steps provided on the article: Why won't my Fitbit device sync?

 

If you haven't please make sure you follow the article step by step. 

 

By the way, I've moved your post to the Android app board, to keep the community organized. 

 

Look forward to hear from you!

Selma | Community Moderator, Fitbit
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‎03-23-2019 15:22

In response to SelmaFitbit

‎03-23-2019 15:22

Hello, I have a Samsung Galaxy S8. Sarah Bone
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‎03-25-2019 10:52

In response to Lucysmum

‎03-25-2019 10:52

Thanks for your reply @Lucysmum!

 

Can you please provide me with the Android version your Samsung Galaxy S8 has? 

 

Looking forward to your reply.  

Selma | Community Moderator, Fitbit
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‎03-25-2019 14:19 - last edited on ‎03-28-2019 08:08 by Fitbit Moderator

In response to SelmaFitbit

‎03-25-2019 14:19 - last edited on ‎03-28-2019 08:08 by Fitbit Moderator

its the latest update.

 

update: I phoned Samsung. They are aware if the faults and are working on it.

 

Moderator edit: Merged posts

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‎03-28-2019 08:10

In response to Lucysmum

‎03-28-2019 08:10

Hi @Lucysmum , thanks for the update. 

 

Let us know if there is any updates on the resolution of this. 

Selma | Community Moderator, Fitbit
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