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Surge wont sync

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‎05-31-2016 12:11

‎05-31-2016 12:11

Hello
I've just received my Surge today,but I can't get it to sync whit my HTC One m8,I've tried trouble shooting whit out any luck,what to do?
I've also tried to reboot both devices without any luck....
Can someone help?
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3 REPLIES 3

‎05-31-2016 13:06

‎05-31-2016 13:06

Welcome to the Fitbit Community @bakkely27 Woman Very Happy! If you have tried all the troubleshooting steps I've posted here for the syncing issue I'd recommend getting in touch with Customer Support directly so they can do a deeper investigation about where the issue is coming from.

 

Don't forget to mention all the steps you've done to avoid getting the same ones. 

 

Keep me posted about the outcome!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎05-31-2016 13:11

In response to MarreFitbit

‎05-31-2016 13:11

Thank you so much,I will try that..
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‎05-31-2016 13:16

In response to bakkely27

‎05-31-2016 13:16

You're very welcome my friend @bakkely27 Smiley Very Happy! 

 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

 

Have a great day!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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