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Switched surge from windows to android, now i cant pair tracker.

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‎07-22-2017 12:47

‎07-22-2017 12:47

I've just switched my phone from a Lumia 950xl to a galaxy s8 plus. When I use my s8 with my tracker it will sync my data but notifications don't work. When I look in the Bluetooth setting my surge very rarely shows up but when it does I try to pair it and it says "pairing rejected by surge".

 

I've tried doing the steps in the trouble shooting guide for the notifications but it hasn't helped.

 

Does my surge need to be unpaired from my windows phone?

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4 REPLIES 4

‎07-23-2017 01:00

‎07-23-2017 01:00

@Nightwish wrote:

I've just switched my phone from a Lumia 950xl to a galaxy s8 plus. When I use my s8 with my tracker it will sync my data but notifications don't work. When I look in the Bluetooth setting my surge very rarely shows up but when it does I try to pair it and it says "pairing rejected by surge".

 

I've tried doing the steps in the trouble shooting guide for the notifications but it hasn't helped.

 

Does my surge need to be unpaired from my windows phone?

No it doesn't need to be unpaired, however, make sure you turn Bluetooth off on your Windows phone...or at least make absolutely sure it's nowhere within range of your Surge.

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‎07-23-2017 01:30

In response to jmattwood

‎07-23-2017 01:30

I have, but it hasn't made any difference. 

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‎07-23-2017 05:52 - edited ‎07-23-2017 06:11

In response to Nightwish

‎07-23-2017 05:52 - edited ‎07-23-2017 06:11

I've managed to pair it now by going into the Bluetooth settings on my surge and selecting Bluetooth classic- pair.  But still can't notifications to work. 

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‎07-24-2017 08:47 - edited ‎07-24-2017 08:50

In response to Nightwish

‎07-24-2017 08:47 - edited ‎07-24-2017 08:50

Like I've seen on a lot of other posts here about pairing/ notifications,  mine just started working as well.  Really strange as I've spent the last two days messing about with my phone and surge with no results and then it starts working while I'm at work without touching it. 

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