Sync Error, please try again

[sanfong]

My phone came with Android 7.0 and with the latest updated Fitbit app installed, my tracker works until recently it has problem sync with my phone. 

I followed Erick's post but still couldn't get it sync. I tried both old dashboard and new beta dashboard, still unable to sync.

The sync is not happening persistently but intermittently. Sometimes the phone received the latest steps and next moment it reverted back to the last sync records.

[LanuzaFitbit]

Hey there @sanfong! Thanks for letting us know that you went through that post's instructions.

In this case I'd recommend that you perform these steps:

1. Turn off the Bluetooth on your mobile device.

2. Log out of the Fitbit App.

3. Reboot your Android device.

4. Turn the Bluetooth back on and then log into the app.

5. Manually sync your tracker by pulling down on the app.

It should then sync correctly and the app should remain with the latest information.

If the above steps do not work, please answer these questions. What phone is it that you're using? Have you set notifications or synced with a different device? 

Look forward to helping you get this resolved.

[declara]

Having the same problem. I've rebooted the phone and my Charge 2 multiple times, started and stopped bluetooth, reinstalled the app, and while it synced once today, it's failed every other time. I sometimes get a sync failed message and sometimes the sync just goes on indefinitely saying 'syncing'. When I start it I also see Couldn't reach fitbot.com to sync. First two days I had it, it worked perfectly, but today it's not liking the syncing. I have no other bluetooth items that I'm aware of. 

I have a zenfone3, andriod 6.0.1.

[declara]

I removed my charge 2 from the app and my paired BT devices on my phone, readded it from the app, and the sync is back in action. I suspect the sync got bad after I let the charge battery get to critical. 

[Gingerclaire_]

I'm having the same problem as everyone else. My flex 2 synced a couple of times of Christmas day but nothing since... Really annoying! Recently tried deleting it from the app and so far can't add it back again. Tried all the troubleshooting tips with no success. It is a brand new fitbit too.

[LanuzaFitbit]

I really like seeing new names on the Forums! Welcome @Gingerclaire_ and @declara!

@declara Thanks for the update. It could've been that the connection between the tracker and your device got bad. The battery could have been a reason, or some sort of interference. 

@Gingerclaire_, did you try what @declara mentioned above? Going to your mobile device's Bluetooth settings and deleting it form there too, besides the app. 

Let me know how it goes! 

[Dumbodr]

I have a LG G3 with the same problem syncing.  I am trying to contact your customer support after restarting my phone and bluetooth multiple times.  I am very disappointed with this Fitbit and support.  I am on hold now waiting for a Jon G to respond to my problem and no response.  This is my first Fitbit and I am not impressed.

[LanuzaFitbit]

Hi @Dumbodr!

Did you try to do what was mentioned above about removing the tracker from the phone's Bluetooth's paired devices list? That should also help in this situation.

Please let me know how it goes with support or if you try the process I mentioned! 

[flgibso]

I just got a brand new Fitbit Charge 2 and I have an Android phone, Note 4. My sync was perfect yesterday on the first day of use and today it does not sync, and does not recognize my device after trying the steps you gave above. When I deleted it as a device on my Bluetooth and then try to scan for nearby devices, it does not show up. Help, My husband is beating me on our dashboard because it doesn't log my results!

[LanuzaFitbit]

Hey there @flgibso! Thanks for joining the Community.

Did you try to run the setup again? Usually that does the trick after removing the tracker from the Bluetooth devices list. To run the setup, please try the following:

1. Open the Fitbit app dashboard, select the Account tab.
2. Tap Set Up a Device.
3. Choose the Charge 2 and follow the onscreen instructions to continue.

Let me know how it goes! 

[flgibso]

Got it working you need you restart your device by doing the following, the response below is the
email I had from fitbit.
 
First, we'd like you to restart your tracker following the next steps:


Plug your charging cable into the USB port and insert the other end into the port on the back of your Fitbit Charge HR. Your Charge HR will begin charging.
Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number.
Let go of the button.
Unplug your tracker from the charging cable.
Second, when you try to link your Charge HR again to your Samsumg galaxy s2 and Note 4, make sure
to follow the steps of this link: How do I set up a tracker?



Finally, check the next link for useful information about syncing your tracker: I can't sync my tracker.
 


Moderator edit: Removed personal information.

[LanuzaFitbit]

Hello there @flgibso!

Thanks for sharing those instructions and troubleshooting with all of us. I'm sure they will be helpful!

If you have the time, please visit one of our Discussion boards. There you can talk about a lot of different topics with user members of the Community.

Hope to see you around! 

[Utgardsloke]

Hello community

I was having the same issue as described by OP, and tried the action of removing the Charge 2 from the Fitbit app and then removing it from my devices bluetooth. 

Now when I'm try to pair them again, my device (Moto X 2nd gen) it finds my tracker and gives me a pairing code, but it never works. It always ends with "Not working?" My Charge 2 has plenty of power, there are no trackers nearby as far as I know, and I have tried turning off and on my bluetooth multiple times as well as rebooting my phone. 

Once I get home, Ill try the suggestion to reboot my fitbit wile its connected to the charger.

Rgds.

[LanuzaFitbit]

Welcome to the Forums @Utgardsloke! 

Thanks for letting us know that you have tried to remove your Fitbit from the account and Bluetooth. How did the restart go? Did you get your Fitbit to work?

Look forward to your reply.

[Utgardsloke]

Hello there 

I never got to the restart of the fitbit, as the removal and repairing of the tracker with my phone worked when I got it connected via USB when I got home. 

Its been working since, but again today Im getting the Synch Error, please try again constantly.....:(

Rgds.

[LanuzaFitbit]

Hello  @Utgardsloke! 

Thanks for letting me know that reconnecting them did the job. I'd say that we try to follow the same process. Additionally, restarting your mobile device is always a good idea when you're getting issues.

Please keep me posted on how it goes.

[Plusk]

Following these steps allowed ny device to sync.....then noments later the old data returned.

[LanuzaFitbit]

Hello @Plusk! Welcome to the Forums.

Awesome! If you have the time, be sure to click on the 'Accept as Solution' button below the post that helped you the most. That way, other users having the same issue or question can find the answer that they need much easier.

Feel free to reach out if you have any questions!