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Sync and Update frustration

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‎01-17-2016 05:50

‎01-17-2016 05:50

I have a Samsung Galaxy S4.  I have not had a successful sync for a week.  I am also unable to complete the update.  After reading forums, I have tried syncing and updating using my computer, but the bottom line is I cannot get any device to find the fitbit.  therefore, I can't update or sync with anything.  I also tried starting as if it was a new device, but NOTHING will work if I can't get anything to recognize that it is there.  I even tried the airplane mode trick that someone suggested, but again, it will never actually find the fitbit.  Please help!!!

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‎01-18-2016 06:21

‎01-18-2016 06:21

@Puryear It's great to see you in the Community! It's weird that your Fitbit is not connecting with your phone's app. I recommend restarting your Fitbit tracker as advised in this help article. Once your tracker is restarted, try the setup process one more time.

 

Keep me posted on the outcome and I'll be around my friend! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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