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Weight history only goes back to Sept 2015 on Android 4.3

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‎01-12-2016 17:27

‎01-12-2016 17:27

Saw the same issue posted on the iOS board, so wanted to post it here too.  

 

I noticed today that when I look at my weight history on my phone (Samsung Galaxy S4, Android 4.3) it only goes back to Sept 2015, yet on the PC dashboard it goes back to Aug 2012.  Tried logging out and back in, power cycling the phone, no joy, still have the problem.

 

Update:  While I was typing this in, I found that if I went into application manager, selected fitbit, cleared the cache and data, logged back in, went to weight, and swiped downward on the text screen that shows all the weight entries, once they were loaded, then they showed up on the graph in the android app.  I have no idea whether simply swiping down in the text screen without clearing cache or data would have solved the problem.

 

Hope this helps someone.

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‎01-18-2016 05:53

‎01-18-2016 05:53

Welcome to the Fitbit Community @scaler123, hope you're doing great today Smiley Very Happy! Thanks so much for sharing what has worked for you. 

 

If you see this to happen again, try doing what you do or try setting up your Fitbit as a new device. I'll keep an eye on this.

 

Have a nice start of the week my friend! 

Maria | Community Moderator, Fitbit


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