Sync error, try again

[Marciaheitzman]

I keep getting a sync error message. I have reset my tracker, charged it, restarted the app, and nothing works. It's been a couple days now and it's still giving the same message! Help!

[SunsetRunner · Accepted solution]

Welcome to the Community @Marciaheitzman! You should start by checking out these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process. Setting  up your tracker as a new device may also help you to bring it back to sync as usual. If the issue persists, I'd like to know if you can share with the error you're getting.

Hope this helps. Let me know the outcome.

[Marciaheitzman]

I reset the tracker 4 times and it's finally working!

[SunsetRunner]

I'm so glad to know about that @Marciaheitzman Feel free to keep participating and asking in the Fitbit Community.

Have a wonderful day!

[Powder21583 · Accepted solution]

I came across the same issues today myself. I found reading my surge did nothing. I then thought maybe it was my phone so I turned off and on my Bluetooth and that resolved my issue. Placing this here for anyone else who comes across similar issue.

[SunsetRunner]

Thanks for contributing in the Fitbit Forums @Powder21583! As you have mentioned, this can also help other users facing similar issues. Feel free to continue participating and asking in the Community.

I wish you an excellent week.

[MTFoofy]

Worked like a charm for me on my HR, which had been syncing fine for months until this morning. Thanks for posting. 

[Maryrox]

Thanks. That just worked for me too.

[Olgadunning49]

It only works for me as a temporary measure so I have to keep rebooting my phone

[Mariel63]

Oh my goodness this worked....thank you thank you!!!

[Mariel63]

I turned my Bluetooth off and back on and it picked up the device!!!

[SunsetRunner]

Hi there @Olgadunning49 and welcome to the Community@Mariel63! 

@Olgadunning49 a couple of updates had been released after you post this. If you haven't done yet, please follow these steps to get the most updated Fitbit app:

1. Open the Google Play store on your device.
2. Tap the menu button.
3. Tap My Apps and choose the Fitbit app.
4. Tap Update. If you want automatic updates in the future, check the Allow automatic updating box.

@Mariel63 I'm so glad to hear that you were able to bring your Fitbit back to sync.

Please feel free to continue participating in the Forums if further questions arise.

[MamieI]

How do you reset the tracker? I just got my charge HR a few months ago and it has been syncing just fine until this morning. Not sure how to reset it 

[MamieI]

Now it is saying it can't locate tracker

[LucyAP]

Thanks for taking a break from stepping to visit the Community @MamieI! This sounds odd. To restart your Charge HR follow these steps:  

1. Plug your charging cable into the USB port and insert the other end into the port on the back of your Charge HR. Your tracker will begin charging. 
2. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V88"). 
3. Let go of the button. 
4. Unplug your tracker from the charging cable. 

if after the restart your tracker is not syncing, please set your tracker as a replacement device. Here you can find the instructions on how to setup a replacement device.

I hope this helps, keep me posted! 😉 

[Mark_In_BC]

I have a Fitbit Blaze. I have to reset the the device, Bluetooth, and the software every time I want to sync. I go through the whole process twice a day. Its the only way I can make it work. First I log off the software then I shut down the blue tooth and then re boot the phone. Once the phone is up and running I have to reset the device and then turn the Bluetooth back on. Finally I log back into the software and 3 out of 4 times it will sync. If not I have to do it all over again. I would have tossed this thing in the garbage a long time ago but it was a gift. According to the supported phone list my One plus One phone should work well with the device. As I've had the thing replaced once under warranty and its still doing the same thing I can only conclude its a design flaw.

Moderator edit: format

[Karmadoll]

I have the blaze and it won't connect with my phone (Samsung Galaxy s7 edge) either. I also have to reset absolutely everything and even then it only works maybe once every five times. The blaze is too expensive for it to be broken like this. And I've only had mine for a couple months! 

[Scotths]

This worked for me - thanks!

[GillyD]

Thanks! It worked....

[Mark_In_BC]

Your welcome.

Quando omni flunkus, moritati