Sync error, try again

[Marciaheitzman]

I keep getting a sync error message. I have reset my tracker, charged it, restarted the app, and nothing works. It's been a couple days now and it's still giving the same message! Help!

[Babesgirl]

Same issues here. Very frustrated,  this is the second time I've had these issues with my Alta.

[Babesgirl]

I've tried all of the solutions with no luck on my Alta. Very frustrated,  second time I've had these problems!!

[LyleB]

None of this works for me either. For the price, these things should work. Very disgusted with Fitbit.

[Bomber2]

This worked for me.

Install Fitbit update from the computer program drop  down menu.  Then update tracker through the Fitbit app.

Everything seems to be working fine now.  It was a frustrating trip, but I ended up where I needed to be.

[LadyJaspy]

I have been having an error message - fitbit.com is unavailable. please try again later - on my phone for DAYS!  I have done all of the suggestions and I still cannot get my phone and fitbit to sync.  I can get my husband's account to open on my phone, but not mine.  I have a call into fitbit and it is being escalated up the line to another department. I can't find the doggle at home because i just moved so I can't sync through my computer. In the meantime, I have not been able to sync for over a week!  I am pretty frustrated to say the least!  

[EEmazmo]

I have been getting an SU13 error message on my Alta  HR. I have been trying to re-pair it to my Android phone since I switched Fitbit accounts. It keeps telling me it's connecting but it never completes the pair. Strangely enough I notice the app is still keeping track of my steps as this whole process is going on. But there are no devices listed under my account. 

[Mark_In_BC]

I would try logging out of your account, turn off your phone and do a hard
reset of your device. If your fitbit is registered with a different account
and you want to register it on a different account you should delete it
from the original account first.

Quando omni flunkus, moritati

[Doug357]

I've tried all the recommended fixes for this problem without success. The only way to sync currently is to turn off my Android Wi-Fi and sync through the phone. It doesn't make sense because i have excellent Wi-Fi .

[LanuzaFitbit]

A very warm welcome to the Forums @Doug357! 

That sounds very frustrating. 

It is possible that your Wi-Fi provider implemented some sort of firewall or something that is preventing you from syncing. My suggestion in this case would be to try turn your Wi-Fi off for a couple of minutes and then on again. After that, please try to sync again.

If it doesn't work, I'd recommend trying to contact your internet provider and ask them if something changed recently on the way the connection works.

Let me know if you have any further questions. 

[Mrbholden]

Here I am, 2 years after you posted your solution.  Thanks...it worked. ..quick and easy.  Bless you!

[LanuzaFitbit]

Welcome to the Forums @Mrbholden.

Glad to read that you found the solution you were looking for in here! Thanks for also taking the time to let everyone know.

If you have the time, be sure to visit one of our Discussion boards. Lots of topics to talk about with other users in there.

Let me know if there is anything I can help you with.

[OZthegreat]

This may be an "accepcted solution" but it does not work for me.  Power cycling my phone, turning bluetooth off/on, faraday shielding my fitbit, upairing/re-pairing, etc NOTHING WORKS.  No sync of over a week now.

[Mark_In_BC]

Try syncing with a laptop that has
Bluetooth. If you have an older fitbit you'll need the dongle. Also make
sure your fitbit is not paired with another device or close to other
Bluetooth devices. All my problems went away when I upgraded my phone.

[StephenEkblad]

I have tried all these ideas, restarted bluetooth, restarted phone, app, deleted app and reinstalled, removed fitbit and readded and still getting sync error! It sometimes sync steps and nothing else. I have had the Charge 3 for less than one month.

HELP

[OZthegreat]

With the sync errors on my Alta HR, I spent about a half hour in a chat with Fitbit. After trying dozens of things the rep suggested leaving the Alta unpaired from my phone. It still shows as an available Bluetooth device. Amazingly, it did sync!! That was 5 days ago. I just checked and it is not syncing again. I'm going to look into the Garmin fitness watch line.

[LanuzaFitbit]

Hello @OZthegreat and @Mark_In_BC. Welcome to the Forums @OZthegreat.

I apologize for the delay in my response. Thanks for sharing more details on the matter and trying all of those steps to get your Fitbit to work.

I'd like to ask you all what phone is it that you are using. On top of that, please try to remove the connection from the Bluetooth settings on the phone. That would be going into the Bluetooth settings, removing your Fitbit from the list of paired devices and then running the set up again. 

Let me know if you have any further questions.

[Mark_In_BC]

I am now using a One Plus t5. I still have problems syncing with the phone.
I've tried your suggested fix many times with no success. I've had this
same problem with my Charge 2, Blaze and now my Versa. Fortunately I can
sync it with my Samsung tablet when I get home. I've given up trying to get
Fit Bit products to sync with phones. I've had a Samsung Galaxy 5 a One
Plus One and a One Plus T5 and all of them had trouble working with every
fit bit I've owned.

Cheers

Moderator edit: Removed personal info

[OZthegreat]

The "run the setup again" link gave three screens of how to setup a NEW fitbit or how to replace a fitbit with a NEW one, but nothing about how to "re-setup" an existing fitbit (my case).

Even with "All day sync" ON, I lose sync for a week or more at a time.  If I do launch the phone app and manually sync, it usually just shows a tumbling wheel for 10s of minutes until I frustrated.

You have already lost me as a customer with your useless product.  Which Garmin product is the best functional substitute for the alta hr?

[Scotths]

Even though not new run the "new" setup.

Btw I am not a fitbit employee, just a frustrated customer like yourself.
Good luck

[Mark_In_BC]

To be honest I've given up trying to get my Fit Bits to work on any phone.
They sync with my tablet and my laptop and I've gotten use to doing it that
way. The only downside is I can't use all the features of the Versa and I
can't sync when I'm on the road. Thanks for the suggestion but I've already
tried it and many others. I have a background in technology and IT and know
my way around smartphones and portable devices and have come to the
conclusion that sometimes no matter what you do it ain't going to work.

Cheers

Quando omni flunkus, moritati